“
How am I supposed to . . . ? How do we know . . . ? How can we . . . ? There is great power in treating jerks with deference. It gives you the ability to be extremely assertive—to say “No”—in a hidden fashion.
”
― Never Split the Difference: Negotiating As If Your Life Depended On It
― Never Split the Difference: Negotiating As If Your Life Depended On It
“
When Booker first started working for her a few years ago and was living in their home, she saw him cower with apprehension every time she snapped a new order or made him redo tasks more than once, twice, or three times. Now, she knew that he understood her ways better, her need for order, cleanliness, and strict attention to details. She felt he was beginning to realize just what this fifty-seven-year-old Yankee schoolteacher expected of her thirteen-year-old house servant and pupil. He began t
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”
― The Viola Factor
― The Viola Factor
