Brighthouse Networks Consumer Fraud, Billing Errors, Steve Miron, Charter Communications Corruption for FTC Investigation and Class Action
Brighthouse Networks Consumer Fraud, Billing Errors, Steve Miron, Charter Communications Corruption for FTC Investigation and Class Action
Brighthouse Networks has repeatedly for many months (if not years) engaged in consumer fraud.
I have asked Brighthouse several times over many months to change my email address associated to my account and they have repeatedly refused my requests. Therefore I have been unable to receive paperless statements because they would be sent to the wrong email address and not delivered to me (as I am the one paying the bills).
Last year I was in China for 5 to 6 months and Brighthouse was uncooperative, although I was paying all of the bills associated with my account. In fact the address on my Brighthouse account can easily be seen on the Orange County Property Appraiser's public records (it being my property and only my property, entirely in my name alone). Yet Brighthouse refuses to allow customers to update their email and phone numbers. Some clueless reps will tell customers they must update their information online, but upon logging into Brighthouse's website; even then once online in one's personal account, the email and phone numbers still cannot be changed, nor updated (unlike any other reputable company in business that wants customers to do so).
Only today on 8-13-2015 after many months of calling Brighthouse did a rep on the phone from Brighthouse help me finally make sense of my monthly statement (that is supposed to be $138.47). Brighthouse has been charging me $1 a month (plus 13 cents tax) for mailing me paper statements, but never informed me of the charge (nondisclosure).
Secondly, a Brighthouse female rep many months ago told me over the phone "We don't charge late fees, we just cut off your service until you pay your bill. Since you pay your bill in advance before receiving service, Brighthouse is not overly strict on when you pay as long as you pay your bill."
I also had a friend who used to go to people's homes (who worked as an independent contractor for Brighthouse to disconnect service) who confirmed the same.
Today however the rep at Brighthouse told me I have been getting charged $6 a month late fees whenever I am 10 days late (after the due date). Yet the bills are coming in advance prior to service ever being rendered, which essentially means payment is not late (as confirmed by Brighthouse's own rep).
By not allowing customers online, nor over the phone to change their phone numbers, neither their emails to receive paperless statements (and charging $1.13 per month for paper statements); Brighthouse has essentially created a system that ensures many customers will not receive their statements (as few people use the same email and phone number for the totality of their life).
Hence Brighthouse has created a system to either bill customers $1.13 a month or $6 late fees.
I want Brighthouse to refund every $1.13 charged me on a monthly paper statement (as this fee was never disclosed to me). Furthermore all of the $6 fees charged me due to Brighthouse's inability and unwillingness to allow customers to update their email and contact information by phone or on their website, must be refunded from the time I began service with the company.
Brighthouse's failure and unwillingness to allow customers to update their email online when they login, nor over the phone is unethical and intentional to ensure more late fees and paper statement fees are charged to increase company profitability.
CEO Steve Miron and parent company Charter Communications are astute business people and know exactly what they are doing by making it difficult for Brighthouse customers to modify and edit their personal contact information. They therefore should be held equally negligent and accountable by law for committing consumer fraud and manipulating / creating a billing system to ensure overcharges occur and rob consumers.
Tonight when I deleted my account (as told to do by the Brighthouse rep) and created a new account with a new email on Brighthouse's website, after having done so I still could not log in to Brighthouse's website, nor request paperless statements. Hence the Brighthouse rep wasted my time and again provided inaccurate information, not knowing how to navigate the company site, nor serve customers with any integrity, efficiency, and excellence. Brighthouse has repeatedly failed on all 3 accounts.
When I asked the "supervisor" at Brighthouse to transfer me to tech support for help, I was told "There is no tech support, only an online FAQ forum and chat."
Again Brighthouse has cleverly insulated themselves from providing customer support and created a system to ensure more consumer fraud, nondelivery of paperless statements via email, $1.13 monthly charges for paper statements, and disgruntled misinformed and non-informed customers.
As for Brighthouse it is a very profitable company, the 6th largest cable internet provider in the United States. Thus there is no excuse to not hire customer service reps and improve their website to allow customers to edit their information and receive paperless statements emailed to the correct mailing address to avoid paper statement fees (unless Brighthouse is looking to make more money in late fees and paper statement fees from consumers - whey Brighthouse is and has created a system to manipulate customers to ensure that happens).
To add insult to injury the Brighthouse Networks rep (Efrain rep. 41316 in Central Florida) mocked me and made patronizing comments throughout the call telling me to "be an adult" and figure out the Brighthouse Networks problematic website myself (when the website was showing error messages when I attempted to login following having created a new account as the Brighthouse supervisor had advised).
Moreover the first Brighthouse rep (Brandon rep. ID 99404) was eating while he was on the phone with me, as I could hear his lips smacking between words.
I had to wait 30 minutes to get Efrain on the phone who then got upset when I asked to speak to his supervisor (since Efrain also failed to deliver any meaningful customer service for Brighthouse).
This long thread is simply to document the poor service customers can expect from Brighthouse Networks (as I have for years), especially from the billing department.
You have been forewarned of Brighthouse Networks billing methods, billing errors, problematic website, poor customer service, malfunctioning login, and inability (and unwillingness) to change a phone and email to update customer account information at the Brighthouse website (nor to allow customers to update their own personal information themselves online).
This having been said, before you do business with Brighthouse and subject yourself to such aggravation and overcharges; please buyer beware!
http://www.PaulFDavis.com - Consumer Advocate, Worldwide Motivational Speaker, Life Coach, Author of more than 20 Books who has touched 72 Nations serving the U.S. Military, Companies, the Travel Industry, and Universities across the globe.
Brighthouse Networks Consumer Fraud, Billing Errors, Steve Miron, Charter Communications Corruption for FTC Investigation and Class Action
Brighthouse Networks has repeatedly for many months (if not years) engaged in consumer fraud.
I have asked Brighthouse several times over many months to change my email address associated to my account and they have repeatedly refused my requests. Therefore I have been unable to receive paperless statements because they would be sent to the wrong email address and not delivered to me (as I am the one paying the bills).
Last year I was in China for 5 to 6 months and Brighthouse was uncooperative, although I was paying all of the bills associated with my account. In fact the address on my Brighthouse account can easily be seen on the Orange County Property Appraiser's public records (it being my property and only my property, entirely in my name alone). Yet Brighthouse refuses to allow customers to update their email and phone numbers. Some clueless reps will tell customers they must update their information online, but upon logging into Brighthouse's website; even then once online in one's personal account, the email and phone numbers still cannot be changed, nor updated (unlike any other reputable company in business that wants customers to do so).
Only today on 8-13-2015 after many months of calling Brighthouse did a rep on the phone from Brighthouse help me finally make sense of my monthly statement (that is supposed to be $138.47). Brighthouse has been charging me $1 a month (plus 13 cents tax) for mailing me paper statements, but never informed me of the charge (nondisclosure).
Secondly, a Brighthouse female rep many months ago told me over the phone "We don't charge late fees, we just cut off your service until you pay your bill. Since you pay your bill in advance before receiving service, Brighthouse is not overly strict on when you pay as long as you pay your bill."
I also had a friend who used to go to people's homes (who worked as an independent contractor for Brighthouse to disconnect service) who confirmed the same.
Today however the rep at Brighthouse told me I have been getting charged $6 a month late fees whenever I am 10 days late (after the due date). Yet the bills are coming in advance prior to service ever being rendered, which essentially means payment is not late (as confirmed by Brighthouse's own rep).
By not allowing customers online, nor over the phone to change their phone numbers, neither their emails to receive paperless statements (and charging $1.13 per month for paper statements); Brighthouse has essentially created a system that ensures many customers will not receive their statements (as few people use the same email and phone number for the totality of their life).
Hence Brighthouse has created a system to either bill customers $1.13 a month or $6 late fees.
I want Brighthouse to refund every $1.13 charged me on a monthly paper statement (as this fee was never disclosed to me). Furthermore all of the $6 fees charged me due to Brighthouse's inability and unwillingness to allow customers to update their email and contact information by phone or on their website, must be refunded from the time I began service with the company.
Brighthouse's failure and unwillingness to allow customers to update their email online when they login, nor over the phone is unethical and intentional to ensure more late fees and paper statement fees are charged to increase company profitability.
CEO Steve Miron and parent company Charter Communications are astute business people and know exactly what they are doing by making it difficult for Brighthouse customers to modify and edit their personal contact information. They therefore should be held equally negligent and accountable by law for committing consumer fraud and manipulating / creating a billing system to ensure overcharges occur and rob consumers.
Tonight when I deleted my account (as told to do by the Brighthouse rep) and created a new account with a new email on Brighthouse's website, after having done so I still could not log in to Brighthouse's website, nor request paperless statements. Hence the Brighthouse rep wasted my time and again provided inaccurate information, not knowing how to navigate the company site, nor serve customers with any integrity, efficiency, and excellence. Brighthouse has repeatedly failed on all 3 accounts.
When I asked the "supervisor" at Brighthouse to transfer me to tech support for help, I was told "There is no tech support, only an online FAQ forum and chat."
Again Brighthouse has cleverly insulated themselves from providing customer support and created a system to ensure more consumer fraud, nondelivery of paperless statements via email, $1.13 monthly charges for paper statements, and disgruntled misinformed and non-informed customers.
As for Brighthouse it is a very profitable company, the 6th largest cable internet provider in the United States. Thus there is no excuse to not hire customer service reps and improve their website to allow customers to edit their information and receive paperless statements emailed to the correct mailing address to avoid paper statement fees (unless Brighthouse is looking to make more money in late fees and paper statement fees from consumers - whey Brighthouse is and has created a system to manipulate customers to ensure that happens).
To add insult to injury the Brighthouse Networks rep (Efrain rep. 41316 in Central Florida) mocked me and made patronizing comments throughout the call telling me to "be an adult" and figure out the Brighthouse Networks problematic website myself (when the website was showing error messages when I attempted to login following having created a new account as the Brighthouse supervisor had advised).
Moreover the first Brighthouse rep (Brandon rep. ID 99404) was eating while he was on the phone with me, as I could hear his lips smacking between words.
I had to wait 30 minutes to get Efrain on the phone who then got upset when I asked to speak to his supervisor (since Efrain also failed to deliver any meaningful customer service for Brighthouse).
This long thread is simply to document the poor service customers can expect from Brighthouse Networks (as I have for years), especially from the billing department.
You have been forewarned of Brighthouse Networks billing methods, billing errors, problematic website, poor customer service, malfunctioning login, and inability (and unwillingness) to change a phone and email to update customer account information at the Brighthouse website (nor to allow customers to update their own personal information themselves online).
This having been said, before you do business with Brighthouse and subject yourself to such aggravation and overcharges; please buyer beware!
http://www.PaulFDavis.com - Consumer Advocate, Worldwide Motivational Speaker, Life Coach, Author of more than 20 Books who has touched 72 Nations serving the U.S. Military, Companies, the Travel Industry, and Universities across the globe.
Brighthouse Networks Consumer Fraud, Billing Errors, Steve Miron, Charter Communications Corruption for FTC Investigation and Class Action
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