Today’s Challenge: Closing the Revolving Door

Have you ever considered the cost of turnover in your organization? To recruit, select, orient and train new staff can be extremely expensive. Not to mention the opportunity cost associated with having staff in place with no organizational memory. Today’s Challenge: How do you reduce turnover?

I’ve been asked this question more than any other over the years. The reason may be our retention rate – we have historically hovered around 94 – 95%.

My answer to the question is simple – but it is not e...