Mark Miller

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My career at Chick-fil-A began over forty years ago as an hourly team member in one of the local restaurants. Shortly thereafter, I became the sixteenth corporate employee — my first job: working in the warehouse. Since that day, I have worked all across the business from starting our Corporate Communications group and our Quality & Customer Satisfaction Team to leading in Restaurant Operations, Training & Development, Leadership Development and more!

For the last twenty years, I have focused much of my time on serving leaders, helping them grow themselves, their teams, and their organizations. In addition to my role at Chick-fil-A, I’ve also had the privilege to teach and lead in not-for-profit organizations domestically and globally. Altho
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How to Revive a Culture

Every year, I attend the Global Leadership Summit. Over the last two decades, it has been a constant source of challenge, inspiration and encouragement. This year was no different. In the opening session, Bill Hybels shared some of his Hard Fought Leadership Lessons. Today, I want to recap one of those: How do you turn around a culture?


GLS Pic 2


Bill shared the process he and his team used to tr

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Published on August 18, 2014 03:00
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“Others control our opportunities, we control our readiness.”
Mark Miller, The Heart of Leadership: Becoming a Leader People Want to Follow

“When you see recurring problems, the methods you’ve used successfully in the past have to be reevaluated.”
Mark Miller, Chess, Not Checkers: Elevate Your Leadership Game

“When you expect the best from people, you will often see more in them than they see in themselves.”
Mark Miller, The Heart of Leadership: Becoming a Leader People Want to Follow

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