What Does a Character Want?

During the recession of the early 90s (which looks like nothing compared to the one we're in now) I was fresh out of college and working for very little money at a magazine. Begrudgingly, I took on a bank job as well as writing for the periodical.

I ended up (oddly, considering my lack of leadership skills) in a supervisory role. Basically, if someone sent the bank written correspondence (no one really had email then), I would get it and reply.

So I was the complaint letter girl....