A Lesson in Accountability

I worked up quite an appetite at the gym late this morning. Luckily there is a great little diner just 2 doors down in the same strip. I’ve always enjoyed great food and friendly service at the Sunrise Skillet, but today was a little different, as service was a tad slow. Honestly I was preoccupied perusing my smart phone and barely aware of the time. Eventually my waitress, Britt, came to my booth, empty handed, telling me that she was paying for my lunch because she forgot to put in the order. 

It’s always nice when things go precisely as they should, but it’s not realistic to think that mistakes will never be made. What impresses me is the manner in which people deal with their mistakes. In this case Brittany owned her screw-up, she really felt bad about it, made no excuses, and was willing to dip into her pocket to make things right. Brittany earned my loyalty for life. No way was I going to let her buy my lunch. After a little back and forth over who’s paying, she reluctantly took my credit card. 

Wouldn’t it be nice if all businesses had the same integrity and work ethic as this age 20-something waitress?

The post A Lesson in Accountability appeared first on HumbleDollar.