Keeping Customer Experiences New and Shiny

I bought a new pontoon boat two weeks ago! Actually, I traded in my old pontoon boat for it. It’s not really brand new since it is a used boat with low hours (that’s boat talk for low mileage!). But, it is still new to me. And, I have driven it every day I have been home since I took delivery. That’s more than I drove my last boat in any six months period. I wonder if it felt neglected.

 

Now for the true confession part. The new boat is the same brand, same size, and same color as my last bo...