Are You Your Customer’s Tickler System?

My passport expired. It expired four days before I was to fly to Toronto for a keynote.

 

But, that’s not the bad news. The “omagod” side is I did not discover my oversight until the day before my flight.

 

The good news is I was able to contact a pricey “get your passport renewed in two hours” facility in Atlanta.

 

So, the hiccup had a happy ending. But, it made me wonder why my travel agent did not catch the impending expiration in plenty of time for me to renew. I am sure there must be a...