National Customer Service Week—Monday Hero

Today is Monday, October 1st. National Customer Service Week will be this week–October 1-5. Over the next five days, we will celebrate heroes who deliver over-the-top innovative service.  And, I start with a master shoe repair person—David Cooper!

 

I took my beloved Lucchese boots to McMillan’s shoe repair store for new soles and heels.  Leaving them in the hands of a stranger was no doubt like leaving your hand built, perfectly restored sports car with a new mechanic.  When I returned a few...