How Improvisation Reverses “No, But” Thinking and Improves Creativity and Collaboration
No sales professional wants his or her customers to be unhappy. It’s bad for business. However, I believe you should expect and pay very close attention to customer complaints and feedback in order to earn their trust and build rapport.
A recent article in Success Magazine suggests “11 Ways Master Entrepreneurs Make Unhappy Customers Happy.” If you need to turn things around with a customer, take the time this weekend to read the article and put these strategies into practice to show they are a valued customer.
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