Mark Jewell's Blog: Selling Energy, page 97

8 Best Practices that Will Improve Customer Satisfaction

Throughout my career, I’ve discovered firsthand how valuable it is to provide top-notch customer service. Like anything else, quality customer service is an investment – it takes resources, time, and money; however, the result is a happy customer (and as we all know, “happy customer = repeat business + referrals”). Additionally, your customers are less likely to seek out one of your competitors for their next project.

3 Tips for Conquering Fear

Fear of failure can prevent us from pursuing what we really want in life. It can prevent us from starting our own business, making those cold calls to hot prospects, or asking for referrals even though we know in our hearts that we really deserve them.

7 Tips for Effective Proofreading

When you deliver a written piece to a prospect or client (whether it’s an email, letter, proposal, invoice, etc.), accuracy is essential in both content and form. Here are the things you should always check thoroughly:

7 Signs You Should Invest in Sales Training

Is your sales team performing at its best? Probably not, but corporate managers tend to overlook even lackluster sales performance as long as company profits continue to climb.

Follow Up Tips

We sow the seeds of our own destruction by not following up with customers. My philosophy is when you send a proposal, you've got to follow up from the beginning. I also recommend a multi-modal approach. If you send a proposal by email, you should also send a text or leave a voicemail, something like “I just want to let you know I sent this proposal so you don’t miss it. I’ll follow up with you in a couple of days.”

Sales Management 101

Being a sales manager is a demanding and complex job where your duties are constantly shifting. You need to oversee and maintain a team and you’re responsible for a variety of make-it-or-break-it decisions.

Weekly Recap, August 8, 2021

Here are our favorite sales-enhancing tips from this week's Selling Energy Blogs...

Rethinking Education

Education is a large part of our work at Selling Energy, so I found this blog by Seth Godin especially interesting. In terms of what we call “education,” how effective has it been? Was it ever about us truly learning how to live and grow, or is it simply about maintaining obedience? Should education be about keeping score, fitting a mold or connecting the dots?

How to Find Your Customer’s Why

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I’ve often talked about the “why” behind selling energy, because in the end that’s what drives the bus.  

Assemble an Objections Archive

Keeping an Objections Archive™ is just as important as keeping a Story Archive™.  These are indispensable items to have at your disposal when you’re discussing solutions with a prospect.  Every sales manager should encourage their respective salesforces to generate both.