S. Chris Edmonds's Blog, page 10
December 4, 2017
Culture Leadership Charge – Living with Integrity
[image error]Would the people around you – colleagues, neighbors, family, friends – say you live your life with integrity?
They observe your patterns – your plans, decisions, and actions – every day. They probably have an opinion about how well you “do what you say you will do” in their interactions with you – and observations of you.
When I consult with clients that want to improve the quality of their work cultures, integrity is one of the most frequently noted desirable values they want demonstrated in their workplace. It comes up every time.
What that tells me is that people aren’t living with integrity at work – not consistently, anyway. If they were, a different value would be tops on my clients’ lists of desirable workplace values.
I was interviewed for People magazine this past week, analyzing the sexual misconduct allegations of NBC’s star anchor, Matt Lauer. His predatory behavior was widely known among his colleagues.
In today’s three-minute episode of my Culture Leadership Charge video series, I specify how each of us – individually – can live with integrity in every aspect of our daily lives.
My Culture Leadership Charge series features short (two-to-three-minute) videos that describe proven culture leadership and servant leadership practices that boost engagement, service, and results across your work teams, departments, regions, and even your entire company.
Each episode’s “charge” is a challenge for everyone in your organization – not just leaders – to refine their behaviors and ensure everyone is treated respectfully at all times.
You’ll find my Culture Leadership Charge episodes and more on my YouTube channel. If you like what you see, please subscribe!
Don't miss @scedmonds #Culture #Leadership Charge video series on @YouTube! 3-minute gems! http://drtc.me/ytube
Click To Tweet
Photo © Adobe Stock – Jacob Lund. All rights reserved.
How do your best bosses generate trust, respect, and dignity among and between team members? Share your insights on Twitter, Facebook, and LinkedIn.
Subscribe to Chris’ mobile updates, texted right to your smartphone! Text VALUES to 72000 or head here.
Chris’ new “Culture Leadership Charge” series and the rest of his video clips can be found on YouTube. Subscribe to Chris’ YouTube channel.
Chris’ new “Culture Leadership Charge” series and the rest of his video clips are also available on Vimeo. Subscribe to Chris’ Vimeo channel.
Subscribe to Chris’ posts via RSS.
Listen to or subscribe to over 300 of Chris’ Culture Leadership Podcasts on iTunes.
The music heard on Chris’ podcasts is from one of his songs, “Heartfelt,” copyright © 2005-2017 Chris Edmonds Music (ASCAP). He played all instruments, recorded all tracks, and mastered the final product for your listening pleasure.
Disclosure of Material Connection: Some of the links in the post above are “affiliate links.” This means if you click on the link and purchase the item, Chris will receive an affiliate commission. Regardless, Chris only recommend products or services he uses personally and believes will add value to his readers. Chris is disclosing this in accordance with the Federal Trade Commission’s 16 CFR, Part 255: “Guides Concerning the Use of Endorsements and Testimonials in Advertising.”
November 20, 2017
Culture Leadership Charge – Respectful Leadership
[image error]How are your team leaders perceived by team members in your department, region, or company?
The relationship team members have with team leaders drives team members’ perceptions of the work, of the company, of their peers, and of their customers.
A purposeful, positive, productive relationship boosts team member engagement, service, and performance. A dismissive, demeaning, or discounting relationship erodes those three desired outcomes.
I spent 15 years in non-profit management as an executive and director. Over that time I had a couple of great bosses, quite a few good bosses, and too many lousy bosses.
In today’s three-minute episode of my Culture Leadership Charge video series, I describe three of my lousy bosses’ behaviors and outline what my great bosses did to generate trust, respect, and dignity across our organizations.
My Culture Leadership Charge series features short (two-to-three-minute) videos that describe proven culture leadership and servant leadership practices that boost engagement, service, and results across your work teams, departments, regions, and even your entire company.
Each episode’s “charge” is a challenge for everyone in your organization – not just leaders – to refine their behaviors and ensure everyone is treated respectfully at all times.
You’ll find my Culture Leadership Charge episodes and more on my YouTube channel. If you like what you see, please subscribe!
Check out @scedmonds #Culture #Leadership Charge video series on @YouTube http://drtc.me/ytube
Click To Tweet
Photo © Adobe Stock – nd3000. All rights reserved.
How do your best bosses generate trust, respect, and dignity among and between team members? Share your insights on Twitter, Facebook, and LinkedIn.
Subscribe to Chris’ mobile updates, texted right to your smartphone! Text VALUES to 72000 or head here.
Chris’ new “Culture Leadership Charge” series and the rest of his video clips can be found on YouTube. Subscribe to Chris’ YouTube channel.
Chris’ new “Culture Leadership Charge” series and the rest of his video clips are also available on Vimeo. Subscribe to Chris’ Vimeo channel.
Subscribe to Chris’ posts via RSS.Listen to or subscribe to over 300 of Chris’ Culture Leadership Podcasts on iTunes.
The music heard on Chris’ podcasts is from one of his songs, “Heartfelt,” copyright © 2005-2017 Chris Edmonds Music (ASCAP). He played all instruments, recorded all tracks, and mastered the final product for your listening pleasure.
Disclosure of Material Connection: Some of the links in the post above are “affiliate links.” This means if you click on the link and purchase the item, Chris will receive an affiliate commission. Regardless, Chris only recommend products or services he uses personally and believes will add value to his readers. Chris is disclosing this in accordance with the Federal Trade Commission’s 16 CFR, Part 255: “Guides Concerning the Use of Endorsements and Testimonials in Advertising.”
November 6, 2017
Culture Leadership Charge – A Crisis of Respect
[image error]We face a crisis of respect and civility in the US today.
This crisis is not unique to Americans but a recent study describes the huge concerns many Americans have with civility and respect in our country right now.
The biggest recent story is the exposure of some Hollywood producers and directors for years of sexual harassment and sexual assault of female actors. The #MeToo hashtag has exploded with women across all industries and countries sharing their experiences of sexual harassment and assault by men in power.
Incivility and disrespect play out every day in our homes, neighborhoods, workplaces, politics, and social media networks around the globe.
The 2017 survey of Civility in America, an annual study undertaken by Weber Shandwick, Powell Tate, and KRC Research, found that the belief that the US has a major civility problem is at a record high – nearly 70% of respondents agreed with that statement. 75% of Americans believe that incivility has risen to crisis levels. 73% feel that the US is losing stature as a civil nation.
Only 22% of respondents believe civility in America will get better in the coming years.
Disrespect and incivility erode trust, performance, service, and proactive problem solving – in our neighborhoods and workplaces.
There is a solution to this crisis of respect and civility.
In today’s three-minute episode of my Culture Leadership Charge video series, I describe this simple, actionable solution in detail.
My Culture Leadership Charge series features short (two-to-three-minute) videos that describe proven culture leadership and servant leadership practices that boost engagement, service, and results across your work teams, departments, regions, and even your entire company.
Each episode’s “charge” is a challenge for everyone in your organization – not just leaders – to refine their behaviors and ensure everyone is treated respectfully at all times.
You’ll find my Culture Leadership Charge episodes and more on my YouTube channel. If you like what you see, please subscribe!
Check out @scedmonds #Culture #Leadership Charge video series on @YouTube http://drtc.me/ytube
Click To Tweet
Photo © Adobe Stock – vgstudio. All rights reserved.
To what degree is your home, community, and workplace a sanctuary of civility and respect? Share your insights on Twitter, Facebook, and LinkedIn.
Subscribe to Chris’ mobile updates, texted right to your smartphone! Text VALUES to 72000 or head here.
Chris’ new “Culture Leadership Charge” series and the rest of his video clips can be found on YouTube. Subscribe to Chris’ YouTube channel.
Chris’ new “Culture Leadership Charge” series and the rest of his video clips are also available on Vimeo. Subscribe to Chris’ Vimeo channel.
Subscribe to Chris’ posts via RSS.Listen to or subscribe to over 300 of Chris’ Culture Leadership Podcasts on iTunes.
The music heard on Chris’ podcasts is from one of his songs, “Heartfelt,” copyright © 2005-2017 Chris Edmonds Music (ASCAP). He played all instruments, recorded all tracks, and mastered the final product for your listening pleasure.
Disclosure of Material Connection: Some of the links in the post above are “affiliate links.” This means if you click on the link and purchase the item, Chris will receive an affiliate commission. Regardless, Chris only recommend products or services he uses personally and believes will add value to his readers. Chris is disclosing this in accordance with the Federal Trade Commission’s 16 CFR, Part 255: “Guides Concerning the Use of Endorsements and Testimonials in Advertising.”
October 16, 2017
Culture Leadership Charge – Best. Day. Ever.
[image error]When was your best day ever?
I had a wonderful opportunity a few weeks ago to see a program by Steve Spangler, the science guy. Steve is a hall of fame speaker and Emmy winner. He opened his presentation by sharing the reactions of a third grader back when Steve was first teaching.
When Steve was hired as an elementary school science teacher, he learned they had no space for him. No room. So he put all of his gear onto a wobbly AV cart and rolled his “kit” to classrooms on campus throughout the week. Steve immersed kids in science.
This particular week Steve’s lesson plan included walking barefoot on glass, exploding trash cans, and spitting model volcanoes. The third grader rushed home to tell her parents all about the science stuff. She talked for 10 straight minutes about all the cool stuff that happened. When her Dad asked her, “so overall, how was it?” She said, “Best. Day. Ever.”
Best. Day. Ever. How many of your employees would refer to today, at work, with you and your colleagues, as their ‘best day ever’? Would they say that ANY day at work is their “best day ever”?
In today’s three-minute episode of my Culture Leadership Charge video series, I share how great bosses create workplaces that are purposeful, positive, and productive for all employees.
My Culture Leadership Charge series features short (two-to-three-minute) videos that describe proven culture leadership and servant leadership practices that boost engagement, service, and results across your work teams, departments, regions, and even your entire company.
Each episode’s “charge” is a challenge for everyone in your organization – not just leaders – to refine their behaviors and ensure everyone is treated respectfully at all times.
You’ll find my Culture Leadership Charge episodes and more on my YouTube channel. If you like what you see, please subscribe!
Check out @scedmonds #Culture #Leadership Charge video series on @YouTube http://drtc.me/ytube
Click To Tweet
Photo © Adobe Stock – vgstudio. All rights reserved.
How can you make your workplace a bounty of “best days ever”? What was YOUR best day ever at work? Share your insights on Twitter, Facebook, and LinkedIn.
Subscribe to Chris’ mobile updates, texted right to your smartphone! Text VALUES to 72000 or head here.
Chris’ new “Culture Leadership Charge” series and the rest of his video clips can be found on YouTube. Subscribe to Chris’ YouTube channel.
Chris’ new “Culture Leadership Charge” series and the rest of his video clips are also available on Vimeo. Subscribe to Chris’ Vimeo channel.
Subscribe to Chris’ posts via RSS.Listen to or subscribe to over 300 of Chris’ Culture Leadership Podcasts on iTunes.
The music heard on Chris’ podcasts is from one of his songs, “Heartfelt,” copyright © 2005-2017 Chris Edmonds Music (ASCAP). He played all instruments, recorded all tracks, and mastered the final product for your listening pleasure.
Disclosure of Material Connection: Some of the links in the post above are “affiliate links.” This means if you click on the link and purchase the item, Chris will receive an affiliate commission. Regardless, Chris only recommend products or services he uses personally and believes will add value to his readers. Chris is disclosing this in accordance with the Federal Trade Commission’s 16 CFR, Part 255: “Guides Concerning the Use of Endorsements and Testimonials in Advertising.”
October 2, 2017
Culture Leadership Charge – The Power of Learning
[image error]What are you learning today – to boost your skills, contribution, and service to others?
I’m always learning. I want to keep my brain tuned and keep relevant daily.
When I’m learning, I have to work through my assumptions to assess their relevance in this new state. That’s good for me and for my brain.
Great bosses are learning all the time. They’re learning how well team members operate together. The ground rules from last week might not fit perfectly for the team this week! They’re learning how well individual team skills mesh with customer demands, in the moment. They’re learning about new demands coming down the pike – and experimenting with how to best help the team succeed, every day.
In today’s three-minute episode of my Culture Leadership Charge video series, I share with you some of the things I’m learning and why I believe learning and service are so important today – at home, at work, and in our communities.
My Culture Leadership Charge series features short (two-to-three-minute) videos that describe proven culture leadership and servant leadership practices that boost engagement, service, and results across your work teams, departments, regions, and even your entire company.
Each episode’s “charge” is a challenge for everyone in your organization – not just leaders – to refine their behaviors and ensure everyone is treated respectfully at all times.
You’ll find my Culture Leadership Charge episodes and more on my YouTube channel. If you like what you see, please subscribe!
Check out @scedmonds #Culture #Leadership Charge video series on @YouTube http://drtc.me/ytube
Click To Tweet
Photo © Adobe Stock – puhhha. All rights reserved.
What are you learning today? What do you need to learn today that would help you serve and contribute more effectively? Share your insights on Twitter, Facebook, and LinkedIn.
Subscribe to Chris’ mobile updates, texted right to your smartphone! Text VALUES to 72000 or head here.
Chris’ new “Culture Leadership Charge” series and the rest of his video clips can be found on YouTube. Subscribe to Chris’ YouTube channel.
Chris’ new “Culture Leadership Charge” series and the rest of his video clips are also available on Vimeo. Subscribe to Chris’ Vimeo channel.
Subscribe to Chris’ posts via RSS.Listen to or subscribe to over 300 of Chris’ Culture Leadership Podcasts on iTunes.
The music heard on Chris’ podcasts is from one of his songs, “Heartfelt,” copyright © 2005-2017 Chris Edmonds Music (ASCAP). He played all instruments, recorded all tracks, and mastered the final product for your listening pleasure.
Disclosure of Material Connection: Some of the links in the post above are “affiliate links.” This means if you click on the link and purchase the item, Chris will receive an affiliate commission. Regardless, Chris only recommend products or services he uses personally and believes will add value to his readers. Chris is disclosing this in accordance with the Federal Trade Commission’s 16 CFR, Part 255: “Guides Concerning the Use of Endorsements and Testimonials in Advertising.”
September 18, 2017
Culture Leadership Charge – No Surprises
[image error]When I was growing up, my Mom made the best desserts. I remember coming home from school one day and the house was filled with the smell of freshly baked chocolate brownies!
Mom held out a plate of her famous treats! I grabbed one, said thanks, and took a huge bite.
And – yuck. Mom changed up the recipe that day. She added walnuts to the brownies! I got a bite of walnuts when I expected a bite of pure chocolate!
I didn’t like the surprise. I was shocked.
Most employees don’t like surprises, either. Yet our organizations and work teams deliver surprises to team members all the time.
Those frequent surprises cause team members to distrust their leaders and peers. Team members learn they can’t depend on systems or people to support their efforts, to remove frustrations, or to validate ideas and contributions.
That’s no way to run a purposeful, positive, productive work culture.
In today’s three-minute episode of my Culture Leadership Charge video series, I share how you can eliminate frustrating surprises and boost trust, respect, and dignity in your work team daily.
My Culture Leadership Charge series features short (two-to-three-minute) videos that describe proven culture leadership and servant leadership practices that boost engagement, service, and results across your work teams, departments, regions, and even your entire company.
Each episode’s “charge” is a challenge for everyone in your organization – not just leaders – to refine their behaviors and ensure everyone is treated respectfully at all times.
You’ll find my Culture Leadership Charge episodes and more on my YouTube and Vimeo channels. If you like what you see, please subscribe!
Check out @scedmonds #Culture #Leadership Charge video series on @YouTube http://drtc.me/ytube
Click To Tweet
Photo © Adobe Stock – Wayhome Studio. All rights reserved.
What kinds of surprises happen to your team members at work? How have you reduced the frequency of workplace surprises? Share your insights on Twitter, Facebook, and LinkedIn.
Subscribe to Chris’ mobile updates, texted right to your smartphone! Text VALUES to 72000 or head here.
Chris’ new “Culture Leadership Charge” series and the rest of his video clips can be found on YouTube. Subscribe to Chris’ YouTube channel.
Chris’ new “Culture Leadership Charge” series and the rest of his video clips are also available on Vimeo. Subscribe to Chris’ Vimeo channel.
Subscribe to Chris’ posts via RSS.Listen to or subscribe to over 300 of Chris’ Culture Leadership Podcasts on iTunes.
The music heard on Chris’ podcasts is from one of his songs, “Heartfelt,” copyright © 2005-2017 Chris Edmonds Music (ASCAP). He played all instruments, recorded all tracks, and mastered the final product for your listening pleasure.
Disclosure of Material Connection: Some of the links in the post above are “affiliate links.” This means if you click on the link and purchase the item, Chris will receive an affiliate commission. Regardless, Chris only recommend products or services he uses personally and believes will add value to his readers. Chris is disclosing this in accordance with the Federal Trade Commission’s 16 CFR, Part 255: “Guides Concerning the Use of Endorsements and Testimonials in Advertising.”
September 4, 2017
Culture Leadership Charge – Age is Just a Number
[image error]I’m old. I turned 65 this year so was able to join Medicare here in the US. I’d never thought about being a member of the Medicare generation!
65 is the age when many people retire. I’m not ready to retire. I have too many good ideas – I think – and there are many clients I plan to help in the coming years.
If I wasn’t able to provide value – to be relevant to my clients – they’d no longer invite me into their leadership teams and organizations. Clients still call me – I must be doing something right!
You may be older than your peers. You may be older than your boss! Age doesn’t matter so long as you’re contributing and serving with grace and humor.
In today’s three-minute episode of my Culture Leadership Charge video series, I outline how you can stay relevant – no matter your age – at work, at home, and in your community.
My Culture Leadership Charge series features short (two-to-three-minute) videos that describe proven culture leadership and servant leadership practices that boost engagement, service, and results across your work teams, departments, regions, and even your entire company.
Each episode’s “charge” is a challenge for everyone in your organization – not just leaders – to refine their behaviors and ensure everyone is treated respectfully at all times.
You’ll find my Culture Leadership Charge episodes and more on my YouTube and Vimeo channels. If you like what you see, please subscribe!
View @scedmonds #Culture #Leadership Charge video series on @YouTube http://drtc.me/ytube & @Vimeo http://drtc.me/vimeo
Click To Tweet
Photo © iStock – S. Chris Edmonds. All rights reserved.
How do you stay relevant? What tips do you have to offer to help others increase their ability to serve kindly and strongly? Share your insights on Twitter, Facebook, and LinkedIn.
Subscribe to Chris’ mobile updates, texted right to your smartphone! Text VALUES to 72000 or head here.
Chris’ new “Culture Leadership Charge” series and the rest of his video clips can be found on YouTube. Subscribe to Chris’ YouTube channel.
Chris’ new “Culture Leadership Charge” series and the rest of his video clips are also available on Vimeo. Subscribe to Chris’ Vimeo channel.
Subscribe to Chris’ posts via RSS.Listen to or subscribe to over 300 of Chris’ Culture Leadership Podcasts on iTunes.
The music heard on Chris’ podcasts is from one of his songs, “Heartfelt,” copyright © 2005-2017 Chris Edmonds Music (ASCAP). He played all instruments, recorded all tracks, and mastered the final product for your listening pleasure.
Disclosure of Material Connection: Some of the links in the post above are “affiliate links.” This means if you click on the link and purchase the item, Chris will receive an affiliate commission. Regardless, Chris only recommend products or services he uses personally and believes will add value to his readers. Chris is disclosing this in accordance with the Federal Trade Commission’s 16 CFR, Part 255: “Guides Concerning the Use of Endorsements and Testimonials in Advertising.”
August 21, 2017
Culture Leadership Charge – Going Through the Motions
[image error]We’re in the dog days of summer here in Colorado. No matter where you live, your enthusiasm for your work goes through ebbs and flows, more engaged at times than at other times.
When we’re at a low ebb, we miss things. We’re not paying close attention so we make more errors, miss more details, complete a task at 80% of what’s required rather than sticking to it through to 100%.
Leaders experience the same ebbs and flows. The challenge is that when leader’s aren’t fully present, results aren’t as strong as they need to be – and the quality of their work culture isn’t as healthy as it needs to be.
If leaders have defined what a good citizen looks like in your organization – keeping commitments or treating others kindly or ensuring the safety of yourself and colleagues – yet those valued behaviors are not modeled by leaders, coached by leaders, or monitored by leaders, your work culture won’t be consistently purposeful, positive, or productive.
In today’s three-minute episode of my Culture Leadership Charge video series, I explain exactly how to keep the quality of your culture top of mind and healthy, every day.
My Culture Leadership Charge series features short (two-to-three-minute) videos that describe proven culture leadership and servant leadership practices that boost engagement, service, and results across your work teams, departments, regions, and even your entire company.
Each episode’s “charge” is a challenge for everyone in your organization – not just leaders – to refine their behaviors and ensure everyone is treated respectfully at all times.
You’ll find my Culture Leadership Charge episodes and more on my YouTube and Vimeo channels. If you like what you see, please subscribe!
View @scedmonds #Culture #Leadership Charge video series on @YouTube http://drtc.me/ytube & @Vimeo http://drtc.me/vimeo
Click To Tweet
Photo © Adobe Stock – vectorfusionart. All rights reserved.
How well do you and your leaders manage the quality of your work environment, every day of every season? Share your insights on Twitter, Facebook, and LinkedIn.
Subscribe to Chris’ mobile updates, texted right to your smartphone! Text VALUES to 72000 or head here.
Chris’ new “Culture Leadership Charge” series and the rest of his video clips can be found on YouTube. Subscribe to Chris’ YouTube channel.
Chris’ new “Culture Leadership Charge” series and the rest of his video clips are also available on Vimeo. Subscribe to Chris’ Vimeo channel.
Subscribe to Chris’ posts via RSS.Listen to or subscribe to over 300 of Chris’ Culture Leadership Podcasts on iTunes.
The music heard on Chris’ podcasts is from one of his songs, “Heartfelt,” copyright © 2005-2017 Chris Edmonds Music (ASCAP). He played all instruments, recorded all tracks, and mastered the final product for your listening pleasure.
Disclosure of Material Connection: Some of the links in the post above are “affiliate links.” This means if you click on the link and purchase the item, Chris will receive an affiliate commission. Regardless, Chris only recommend products or services he uses personally and believes will add value to his readers. Chris is disclosing this in accordance with the Federal Trade Commission’s 16 CFR, Part 255: “Guides Concerning the Use of Endorsements and Testimonials in Advertising.”
August 7, 2017
Culture Leadership Charge – Happiness Matters
[image error]How happy are team members in your organization today? Happy team members are enthused, engaged, cooperative, creative, and productive.
A colleague shared an “interesting” conversation she had recently with the leadership team of a global firm. They were discussing increased turnover in their company. They were losing talented leaders and team members.
Exit interviews revealed that these players didn’t feel appreciated. They felt the company and it’s leaders were focused exclusively on results. Employees felt more like “cogs in a wheel” than valued contributors.
One VP suggested doing an engagement survey to learn what the rest of their global workforce thought about this issue.
The CEO boldly replied, “I don’t care about happy employees! I just want these people to produce!”
{Awkward silence.}
This CEO isn’t alone in his belief about happy employees. It’s an assumption that many senior leaders hold.
How might one influence a senior leader with this belief? How might one inspire that leader to not only understand the benefits of employee engagement and happiness but to actively encourage it?
In today’s three-minute episode of my Culture Leadership Charge video series, I share the two approaches I’ve had success with, shifting leaders’ beliefs towards employee happiness.
My Culture Leadership Charge series features short (two-to-three-minute) videos that describe proven culture leadership and servant leadership practices that boost engagement, service, and results across your work teams, departments, regions, and even your entire company.
Each episode’s “charge” is a challenge for everyone in your organization – not just leaders – to refine their behaviors and ensure everyone is treated respectfully at all times.
You’ll find my Culture Leadership Charge episodes and more on my YouTube and Vimeo channels. If you like what you see, please subscribe!
View @scedmonds #Culture #Leadership Charge video series on @YouTube http://drtc.me/ytube & @Vimeo http://drtc.me/vimeo
Click To Tweet
Photo © iStock – S. Chris Edmonds. All rights reserved.
Are your employees happy? To they express genuine joy daily with their work, their colleagues, and their customers? Share your insights on Twitter, Facebook, and LinkedIn.
Subscribe to Chris’ mobile updates, texted right to your smartphone! Text VALUES to 72000 or head here.
Chris’ new “Culture Leadership Charge” series and the rest of his video clips can be found on YouTube. Subscribe to Chris’ YouTube channel.
Chris’ new “Culture Leadership Charge” series and the rest of his video clips are also available on Vimeo. Subscribe to Chris’ Vimeo channel.
Subscribe to Chris’ posts via RSS.Listen to or subscribe to over 300 of Chris’ Culture Leadership Podcasts on iTunes.
The music heard on Chris’ podcasts is from one of his songs, “Heartfelt,” copyright © 2005-2017 Chris Edmonds Music (ASCAP). He played all instruments, recorded all tracks, and mastered the final product for your listening pleasure.
Disclosure of Material Connection: Some of the links in the post above are “affiliate links.” This means if you click on the link and purchase the item, Chris will receive an affiliate commission. Regardless, Chris only recommend products or services he uses personally and believes will add value to his readers. Chris is disclosing this in accordance with the Federal Trade Commission’s 16 CFR, Part 255: “Guides Concerning the Use of Endorsements and Testimonials in Advertising.”
July 17, 2017
Culture Leadership Charge – WOW Your Customers
[image error]What was your best vacation ever? For us, it was our family vacation in 1980 at the Lost Valley Ranch in Deckers, CO.
In today’s three-minute episode of my Culture Leadership Charge video series, I share the secrets of this beautiful guest ranch’s service experience.
From the moment we arrived, everything the staff team did was focused on creating a relaxing and fulfilling experience for each guest. The western cabins, assigning horses to each guest’s comfort and experience, the amazing meals, variety of programs, and more – all were delivered by engaged, talented team members that loved working together . . . and loved serving guests.
Your team’s interactions with customers leave lasting impressions, as well. Are they as powerfully positive as those we experienced at Lost Valley? The only way to be certain is to experience your organization’s products and services as a customer, often. Ask customers for their impressions and their suggestions for making the experience less frustrating, more smooth, and more validating of their time.
It takes dedication and refinement to build a skilled, values-aligned team that consistently WOW’s your customers. Don’t leave your customer’s loyalty to chance – watch today’s video episode to learn more about how the Lost Valley Ranch did it so well.
My Culture Leadership Charge series features short (two-to-three-minute) videos that describe proven culture leadership and servant leadership practices that boost engagement, service, and results across your work teams, departments, regions, and even your entire company.
Each episode’s “charge” is a challenge for everyone in your organization – not just leaders – to refine their behaviors and ensure everyone is treated respectfully at all times.
You’ll find my Culture Leadership Charge episodes and more on my YouTube and Vimeo channels. If you like what you see, please subscribe!
View @scedmonds #Culture #Leadership Charge video series on @YouTube http://drtc.me/ytube & @Vimeo http://drtc.me/vimeo
Click To Tweet
Photo © Adobe Stock – Drobot Dean. All rights reserved.
How well does your staff team work together to WOW your customers, daily? Do your team members feel valued, respected, and trusted to do their work as a team? Share your insights on Twitter, Facebook, and LinkedIn.
Subscribe to Chris’ mobile updates, texted right to your smartphone! Text VALUES to 72000 or head here.
Chris’ new “Culture Leadership Charge” series and the rest of his video clips can be found on YouTube. Subscribe to Chris’ YouTube channel.
Chris’ new “Culture Leadership Charge” series and the rest of his video clips are also available on Vimeo. Subscribe to Chris’ Vimeo channel.
Subscribe to Chris’ posts via RSS.Listen to or subscribe to over 300 of Chris’ Culture Leadership Podcasts on iTunes.
The music heard on Chris’ podcasts is from one of his songs, “Heartfelt,” copyright © 2005-2017 Chris Edmonds Music (ASCAP). He played all instruments, recorded all tracks, and mastered the final product for your listening pleasure.
Disclosure of Material Connection: Some of the links in the post above are “affiliate links.” This means if you click on the link and purchase the item, Chris will receive an affiliate commission. Regardless, Chris only recommend products or services he uses personally and believes will add value to his readers. Chris is disclosing this in accordance with the Federal Trade Commission’s 16 CFR, Part 255: “Guides Concerning the Use of Endorsements and Testimonials in Advertising.”
