Chris Voss's Blog, page 67
February 28, 2024
The Chris Voss Show Podcast – Nicole Reznic Discusses the Integration of Web3 in CRM and Luxury Marketing
Nicole Reznic Discusses the Integration of Web3 in CRM and Luxury Marketing
Show Notes
About the Guest(s):
Nicole Reznic is an expert in impact CRM and CX in the luxury industry. With over two decades of experience in the luxury market, digital transformation, and CRM leadership, Nicole has honed her skills in customer engagement and brand management. She has worked with prestigious institutions such as Tiffany and Company and Christie’s Auction House. Nicole’s passion for innovation led her to explore the digital landscape, where she spearheaded digital migration projects and optimized customer-centric data models for renowned brands like Upfield and Abium. She is currently teaching CRM and the evolving digital landscape at a university in Paris. Nicole is also the founder of Zenica, a consulting company that helps businesses integrate Web3 principles into their customer experience strategies.
Episode Summary:
In this episode, host Chris Voss interviews Nicole Reznic, an expert in impact CRM and CX in the luxury industry. Nicole shares her insights on the evolving role of CRM in the age of digital transformation and Web3 technologies. She explains how CRM must adapt to meet the changing needs of customers who are increasingly online. Nicole also delves into the concept of Web3 and its potential to revolutionize customer experiences through decentralization and blockchain technology. She highlights the importance of leveraging data analytics to enhance customer experiences and provides examples of how she has done so in her previous roles. The episode concludes with a discussion on the integration of AI with Web3 and blockchain and its potential to drive efficiency and personalization in customer interactions.
Key Takeaways:
CRM must evolve to meet the needs of customers who are increasingly online and engage with brands through digital channels.
Web3 technologies, such as blockchain, offer a decentralized and transparent way of interacting with customers, allowing for greater trust and interconnection.
Data analytics plays a crucial role in enhancing customer experiences by providing personalized offers and recommendations based on customer behaviors.
Luxury marketing differs from regular marketing in terms of mindset and the emphasis on craftsmanship, limited supply, and the perception of value.
AI is an efficient optimization tool that can automate processes and provide personalized customer interactions based on data analysis.
Notable Quotes:
“CRM has to evolve with the way that people are living. Customers are increasingly online, and brands need to meet them where they are.” – Nicole Reznic
“Web3 is about creating a more communal way for people to interact online. It is based on blockchain technology, which offers transparency, trust, and interconnection.” – Nicole Reznic
“With data analytics, we can make personalized offers to customers based on their behaviors, rather than relying on traditional demographics.” – Nicole Reznic
“Luxury marketing is about creating a unique and premium experience for customers. It is not about competing with other brands but offering something that is truly exceptional.” – Nicole Reznic
“AI is like having a group of 40 people doing the same thing at the same time. It automates processes and provides efficient optimization.” – Nicole Reznic
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February 27, 2024
The Chris Voss Show Podcast – Wounded to Warrior: How To Participate in Your Own Rescue by Tiffany Owen
Wounded to Warrior: How To Participate in Your Own Rescue by Tiffany Owen
It is time, friend, to change the trajectory of your life! Tiffany Owens’s book “Wounded to Warrior,” reveals how participating in your own rescue can take you from despair to mountain-top motivation and inspiration. She offers her experience, hope, strength, and victories to help warriors in waiting revolutionize their minds, bodies, habits, and goals. Along with the same tools she used to overcome PTSD, addiction, mental health struggles,
and living from a victim mindset!
Tiffany Owen is a fitness and life coach on a mission empowering people to be radically transformed into their best version. Her pain is her purpose! With over 20 years experience in the fitness and health industry, she is a voice for those caught in a vicious cycle of self-sabotage. Through her experience as a trauma survivor, Tiffany offers hope, strength, and instruction sharing her victories to help warriors in waiting revolutionize their minds, bodies, habits, and goals. Along with the same tools she used to overcome PTSD, addiction, mental health struggles, and living from a victim mindset!
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The Chris Voss Show Podcast – Sigh, See, Start: How to Be the Parent Your Child Needs in a World That Won’t Stop Pushing―A Science-Based Method in Three Simple Steps by Alison Escalante
Sigh, See, Start: How to Be the Parent Your Child Needs in a World That Won’t Stop Pushing―A Science-Based Method in Three Simple Steps by Alison Escalante
In a perfectionistic parenting culture that tells you that you are never enough no matter how much you do for your kids, this unique approach empowers you with a simple parenting technique to gain confidence, remain grounded, and connect positively with your children.
Dr. Alison Escalante is a board-certified pediatrician with more than two decades of experience who has spent the last ten years exploring ways to equip parents to meet their children’s needs. She has experienced first-hand the culture of criticism and anxiety that drains parental joy and leaves parents feeling bad about what they should or should not be doing with and for their children. She calls this the parenting “ShouldStorm,” and this book is her invitation to escape that cycle and be the parent your child needs.
In this game-changing parenting book, Dr. Escalante outlines her 3-step science-based approach to escaping the ShouldStorm and embracing should-free mindful parenting. Going into detail about each step, she clearly explains how to implement this approach in everyday situations where parents may feel overwhelmed and shares real results from parents and children who use the technique:
SIGH: In moments of parental overwhelm, take a breath all the way into your belly. Imagine it’s a sigh of relief. Sighs help you stop and center yourself instead of reacting to the “should” in your head.
SEE: Notice what’s going on. See your child. Are they happy? Are they close to tears? Are their fists balled in anger?
START: Then, and only then, start listening, and start thinking about what an appropriate reaction would be. Do they need a hug? Some space? Something else?
In the vein of Good Inside, this book offers a simple approach and practical, proven strategies any parent can use. It also explores parenting culture and why it has become more and more intense over recent decades. For anyone who wants a proven toolkit for resisting a parenting culture that shames them when they can’t meet unrealistic expectations, Sigh, See, Start is your new go-to tool for joyful parenting.
About the author
Dr. Alison Escalante is a board-certified pediatrician with more than two decades of experience who has spent the last ten years exploring ways to equip parents to meet their children’s needs. She is an Adjunct Professor of Pediatrics at Rush University. She is a Forbes Contributor, a writer at Psychology Today, a TEDx speaker, and author of Sigh, See, Start: How to Be The Parent Your Child Needs in a World That Won’t Stop Pushing.
Her undergraduate degree was in History from Princeton University, where she studied Ideological and Cultural History. She obtained her M.D. from Robert Wood Johnson Medical School at Rutgers University. Her pediatric residency training was at Duke University and the University of Chicago. She is a former Clinical Instructor in Pediatrics at Northwestern Feinberg School of Medicine.
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February 26, 2024
The Chris Voss Show Podcast – Zenith Man: Death, Love, and Redemption in a Georgia Courtroom by McCracken Poston Jr.
Zenith Man: Death, Love, and Redemption in a Georgia Courtroom by McCracken Poston Jr.
Like a nonfiction John Grisham thriller with echoes of Rainman, Just Mercy, and a captivating smalltown Southern setting, this is the fascinating true story—sometimes humorous, sometimes heartbreaking—of an idealistic young lawyer determined to free an innocent neurodivergent man accused of murdering the wife no one knew he had.
An inspiring argument for compassion in the pursuit of true justice for readers of Midnight in the Garden of Good and Evil and Just Mercy.
Was this small-town TV repair man “a harmless eccentric or a bizarre killer” (Atlanta Journal Constitution). For the first time, Alvin Ridley’s own defense attorney reveals the inside story of his case and trial in an extraordinary tale of friendship and an idealistic young attorney’s quest to clear his client’s name—and, in the process, rebuild his own life.
In October 1997, the town of Ringgold in northwest Georgia was shaken by reports of a murder in its midst. A dead woman was found in Alvin Ridley’s house—and even more shockingly, she was the wife no one knew he had.
McCracken Poston had been a state representative before he lost his bid for U.S. Congress and returned to his law career. Alvin Ridley was a local character who once sold and serviced Zenith televisions. Though reclusive and an outsider, the “Zenith Man,” as Poston knew him, hardly seemed capable of murder.
Alvin was a difficult client, storing evidence in a cockroach-infested suitcase, unwilling to reveal key facts to his defender. Gradually, Poston pieced together the full story behind Virginia and Alvin’s curious marriage and her cause of death—which was completely overlooked by law enforcement. Calling on medical experts, testimony from Alvin himself, and a wealth of surprising evidence gleaned from Alvin’s junk-strewn house, Poston presented a groundbreaking defense that allowed Alvin to return to his peculiar lifestyle, a free man.
Years after his trial, Alvin was diagnosed with autism spectrum disorder, a revelation that sheds light on much of his lifelong personal battle—and shows how easily those who don’t fit societal norms can be castigated and misunderstood. Part true crime, part courtroom drama, and full of local color, Zenith Man is also the moving story of an unexpected friendship between two very different men that changed—and perhaps saved—the lives of both.
About the author
McCracken King Poston, Jr. was born and raised in Catoosa County in Northwest Georgia. A four-term member of the Georgia House of Representatives, his world unraveled after a number of personal and professional setbacks, including a losing bid for the U.S. Congress.
Soon, Poston found himself representing a most unusual client – a man once revered as a natural TV repairman who had also suffered several downfalls, including being accused of holding his wife captive in their basement for almost three decades before killing her. Poston went on to complete the representation of Alvin “Zenith Man” Ridley, and the community was shocked to hear the truth of what went on at the dilapidated house in Ringgold, Georgia.
Only recently, Alvin Ridley was diagnosed with Autism Spectrum Disorder, which explains much about how throughout his life he was misunderstood by his community.
Poston’s first book is a story of redemption, of more than one man in Catoosa County, Georgia.
Poston went on from this case to a distinguished career as a criminal defense lawyer, with cases featured on television’s “Forensic Files,” A&E’s “American Justice,” and several national publications. He and his secretary continue to help Mr. Ridley, now eighty-one, making and getting him to appointments, and helping him navigate a neurotypical world.
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February 25, 2024
The Chris Voss Show Podcast – The Unlocked Leader: Dare to Free Your Own Voice, Lead with Empathy, and Shine Your Light in the World by Hortense le Gentil
The Unlocked Leader: Dare to Free Your Own Voice, Lead with Empathy, and Shine Your Light in the World by Hortense le Gentil
The most effective leaders are “human leaders:” leading with empathy, vulnerability, and authenticity. But many still adhere to the outdated myth that leaders must be “superhero leaders: infallible, unflappable, and fearless.” Tragically, their innate ability to inspire remains locked within, blunting their impact.
In The Unlocked Leader veteran executive leadership coach Hortense le Gentil combines real life stories, rigorous research, and practical tools to explain how superhero leaders can become effective human leaders. You’ll discover:
· How to identify the mental obstacles that stand between you and leadership authenticity, and sap your energy and impact – your mindtraps.
· How to confront your fears and escape those traps by operating a mindshift.
· Practical strategies to better connect with yourself and others – a mindbuild.
The journey from superhero leader to human leader not only transforms the lives of leaders themselves – both at work and beyond. It also makes a profound and lasting difference in the lives of people around them and the organizations they lead. This is how human leaders make an impact and shine their light in the world: by changing the way they connect with themselves and other people, they start a chain reaction that reverberates throughout their organizations and beyond them, because we are all part of interconnected networks of human relationships.
An indispensable leadership manual for people who wish to lead not just with their heads, but with their heart and soul as well, The Unlocked Leader belongs on the bookshelves of leaders and aspiring leaders at all levels looking for a fresh new perspective on effective, powerful leadership in service of something bigger than themselves.
About the author
Hortense le Gentil is a world-renowned executive leadership coach, speaker and author. Her coaching work focuses on CEOs and senior executives on their journey from hero leaders to human leaders.
Le Gentil, the author of the widely acclaimed book Aligned, is set to launch another highly anticipated book: The Unlocked Leader: Dare to Free Your Own Voice, Lead With Empathy, and Shine Your Light in the World (Wiley, September 2023). In her upcoming new book, she provides the keys to identifying and freeing ourselves from the mind-traps that hold us back. This makes The Unlocked Leader a very timely book for all leaders who are seeking to deal with a particularly challenging environment, as well as for executive coaches supporting these leaders. Le Gentil’s thought leadership is informed by 30 years in business, working across industries including media consulting and advertising—and as an entrepreneur. She was a 2021 and 2023 nominee for the Thinkers 50 Coaching and Mentoring Awards and has been ranked #5 on the Global Gurus list by World Management Global Gurus. She is a certified Marshall Goldsmith Stakeholder Centered
coach and a member of MG100 Coaches. Her thought-leadership has been featured in Harvard Business Review, Forbes, Fast Company, Inc., Business Insider, and ThriveGlobal.com.
Le Gentil grew up in France, where she was a competitive showjumper during her youth.
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The Chris Voss Show Podcast – A Grave Robbery (A Veronica Speedwell Mystery) by Deanna Raybourn
A Grave Robbery (A Veronica Speedwell Mystery) by Deanna Raybourn
Veronica and Stoker discover that not all fairy tales have happy endings, and some end in murder, in this latest historical mystery from New York Times bestselling and Edgar Award–nominated author Deanna Raybourn.
Lord Rosemorran has purchased a wax figure of a beautiful reclining woman and asks Stoker to incorporate a clockwork mechanism to give the Rosemorran Collection its own Sleeping Beauty in the style of Madame Tussaud’s. But when Stoker goes to cut the mannequin open to insert the mechanism, he makes a gruesome discovery: this is no wax figure. The mannequin is the beautifully preserved body of a young woman who was once very much alive. But who would do such a dreadful thing, and why?
Sleuthing out the answer to this question sets Veronica and Stoker on their wildest adventure yet. From the underground laboratories of scientists experimenting with electricity to resurrect the dead in the vein of Frankenstein to the traveling show where Stoker once toured as an attraction, the gaslit atmosphere of London in October is the perfect setting for this investigation into the unknown. Through it all, the intrepid pair is always one step behind the latest villain—a man who has killed once and will stop at nothing to recover the body of the woman he loved. Will they unmask him in time to save his next victim? Or will they become the latest figures to be immortalized in his collection of horrors?
About the author
New York Times and USA Today bestselling novelist Deanna Raybourn is a 6th-generation native Texan. She graduated with a double major in English and history from the University of Texas at San Antonio. Married to her college sweetheart and the mother of one, Raybourn makes her home in Virginia. Her novels have been nominated for numerous awards including the Edgar, two RT Reviewers’ Choice awards, the Agatha, two Dilys Winns, and a Last Laugh. She launched a new Victorian mystery series with the 2015 release of A CURIOUS BEGINNING, featuring intrepid butterfly-hunter and amateur sleuth, Veronica Speedwell. Veronica’s second adventure is A PERILOUS UNDERTAKING (January 2017), and book three, A TREACHEROUS CURSE, was published in 2018 and nominated for the Edgar Award. A DANGEROUS COLLABORATION was released in 2019, and A MURDEROUS RELATION appeared in 2020 and AN UNEXPECTED PERIL published in March 2021. The latest Veronica Speedwell adventure, AN IMPOSSIBLE IMPOSTOR, will be published in February, 2022. Deanna’s first contemporary novel featuring four female assassins who must band together to take out their nemesis as they prepare for retirement, KILLERS OF A CERTAIN AGE, will be published in September of 2022.
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February 24, 2024
The Chris Voss Show Podcast – Assassin’s Manuscript by William J. Carl
Assassin’s Manuscript by William J. Carl
When former CIA assassin Adam Hunter’s last hit goes awry, he attempts to leave behind his world of espionage and murder by embarking on a career in ministry. But soon, he is pulled back in to crack a code hidden in an ancient manuscript in order to foil a terrorist plot. In the meantime, Renie Ellis, a lawyer in the small town he’s moved to gets caught up in his dilemma and falls in love with him, not realizing he killed her fiancé by accident. What will she do when she finds out who Adam really is? The heist of a famous Codex from the British Museum, Papal intrigue in the Vatican, both Sicilian and Russian Mafia, and a US President who knows more than she admits all play key roles in a story that keeps the reader guessing until the end, a conclusion that no one sees coming. From Rome to Jerusalem, from Egypt’s Mt. Sinai to Tennessee’s Smoky Mountains, the characters scramble for their lives, racing the clock to prevent an international disaster.
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February 23, 2024
The Chris Voss Show Podcast – 3 Minute Happiness Journal: Create Happy Habits. Change Your Brain. Transform Your Life by Kristen Butler
3 Minute Happiness Journal: Create Happy Habits. Change Your Brain. Transform Your Life by Kristen Butler
From the author of the hugely popular 3 Minute Positivity Journal, an all-new journal with more prompts, affirmations, and ways to boost your mood in just minutes a day.
Kristen Butler created her original, hugely popular 3 Minute Positivity Journal to share the tools, mindset strategies, and habits that helped her go from depressed and broke—literally broken—to happy, thriving, and whole. Now, Kristen—the founder of the online community Power of Positivity, more than 50 million strong—returns with more unique prompts, affirmations, and ways to boost your mood and create happy habits in just minutes a day.
Even with all the time we spend on our digital devices, the act of using pen and paper to write out our thoughts, feelings, intentions, reflections, goals, and wins carries great power. Kristen’s gentle yet impassioned guidance helps you tap into that power to boost your mood and change your life, using simple, small, repeated actions to change your life for good. These are the same habits she used to transform her life into the life of her dreams.
This journal starts with a practical and inspiring user’s guide and then moves into quick, yet powerful daily entries—only 3 minutes in the morning and 3 minutes in the evening—to set you up for a more joy-filled life every single day. And because leading research reveals it takes 66 days to form a lifelong habit, it includes a full 90 days of prompts and exercises, so you can build a solid foundation for your new happiness routine.
You don’t have to spend a decade building an empowering self-care routine through trial and error like Kristen did. With fresh, daily inspiration and done-for-you “check-ins,” all you have to do is show up each day and watch your life transform. Happiness is only a few daily habits away!
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The Chris Voss Show Podcast – Annie Harmon Helps High-Achieving Women Regain Work-Life Balance and Purpose
Annie Harmon Helps High-Achieving Women Regain Work-Life Balance and Purpose
Show Notes
About the Guest(s):
Annie Harmon is a life coach and founder of Empower Life Changes. With over 30 years of experience in the corporate world, Annie decided to leave and focus on helping high-achieving women regain work-life balance. She is passionate about empowering women to break free from limiting beliefs and create fulfilling lives. Annie also offers one-on-one coaching and a 10-week course called “Unleash Your Inner Power.”
Episode Summary:
In this episode, host Chris Boss interviews Annie Harmon, a life coach who specializes in helping high-achieving women regain work-life balance. Annie shares her journey from the corporate world to coaching and explains how she helps women overcome limited beliefs and create boundaries. She also discusses her upcoming mastermind program, the Phoenix Visionary Vault, which aims to help entrepreneurs turn their side hustles into full-time businesses. Throughout the conversation, Annie emphasizes the importance of strategic brand development, content creation, and financial fitness for business success.
Key Takeaways:
Annie helps high-achieving women regain work-life balance and overcome limited beliefs that hold them back.
The Phoenix Visionary Vault is a 12-month mastermind program designed to help entrepreneurs turn their side hustles into full-time businesses.
Strategic brand development is crucial for gaining authority and building a reputation in business.
Content creation excellence involves consistent delivery of content, branding, and storytelling to engage and attract an audience.
Financial fitness and money management are essential for the long-term viability of a business.
Notable Quotes:
“A lot of new businesses don’t know financial management. They haven’t set up budgets, they haven’t gotten insurance, and they haven’t really thought about the long-term viability of their business.” – Annie Harmon
“Collaborative growth is when you work with a group of women so that you get accountability, you build connection, and you build a platform for them to feel stable on.” – Annie Harmon
“If people don’t believe you, they aren’t gonna follow you. They aren’t gonna listen to you. They may sign up for initial consults, but they don’t follow through, they lose interest fast, and they aren’t motivated clients.” – Annie Harmon
“Strategic brand development is making sure you’re consistent in your delivery of your content, the way you dress and look and come across, so that you gain authority in your field.” – Annie Harmon
“Content is getting a rhythm of being consistent in your content delivery and figuring out a repeating pattern of subject matter that really builds your brand.” – Annie Harmon
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February 22, 2024
The Chris Voss Show Podcast – Battle for the Bird: Jack Dorsey, Elon Musk, and the $44 Billion Fight for Twitter’s Soul by Kurt Wagner
Battle for the Bird: Jack Dorsey, Elon Musk, and the $44 Billion Fight for Twitter’s Soul by Kurt Wagner
An expertly reported investigation into Twitter’s messy corporate history—including Elon Musk’s takeover in 2022, its outsized cultural impact, and its significant role in shaping how the world gets its news.
Bloomberg journalist Kurt Wagner takes you inside Twitter’s everchanging headquarters, charting its rise from flippant 140-character posts to one of the world’s most consequential tech companies. From Jack Dorsey’s triumphant return as CEO in 2015 to the rise and fall of @RealDonaldTrump to the contentious $44 billion sale to Elon Musk, Battle for the Bird exposes the messy reality and relentless challenges that come with building a global social network. With enthralling minute-by-minute accounts of Musk’s controversial takeover from insider employees, Battle for the Bird exposes the real-world impact of the South African billionaire’s new role as owner, and employees’ growing horror as Dorsey’s idealistic promises (and the “Twitter” name) go up in flames before their eyes.
Battle for the Bird is the definite, objective, and substantive account of the fight over the world’s most influential social media platform. Now, for the first time—through deeply sourced, exclusive interviews—you will discover how the visionary promises of one iconoclast gave way to the darker, yet-to-be-defined motives of another, upending the virtual status quo and impacting the flow of news and information to the masses.
About the author
Kurt Wagner is an award-winning business and technology journalist covering social media for Bloomberg, where he has worked since 2019. He’s been covering social media since 2013 and has spent years writing about Twitter and its impact on society. He previously worked at the influential tech outlets Recode, Mashable, and Fortune. Kurt grew up near Seattle, went to college at Santa Clara University, and now lives in Denver with his family. Follow him on Twitter or X @KurtWagner8
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