Chip R. Bell's Blog, page 29
October 11, 2013
Celebrating Customer Service Heroes: Thank Your Customers!
How many times have you purchased an item and never gotten a hint of gratitude from the person who accepted your hard-earned cash? I purchased a wide-screened, HD 3D Plasma TV to entertain my granddaughters when they come to visit! With the cords and glasses and paraphernalia, the tab came to over a grand. When the checkout clerk failed to give me even a nod of gratitude I asked her, “If I met you on the street and gave you $1000, what would you say to me?” “I would thank you,” she replied.
“I...
October 10, 2013
Celebrating Customer Service Heroes: Give Your Customers an Easy Button
I buy my night crawlers (worms) for fishing at Jerry’s Bait & Tackle…an antique, all-purpose country store on Lake Oconee, Georgia. Buying night crawlers involves several steps: opening the refrigerator, taking out a Styrofoam cup of worms, pouring them into a large container to make certain they are all wiggling (therefore alive), replacing the worms in the cup, and purchasing the worms. Anglers are right particular about their fish bait. So, Jerry’s put the “easy button” treatment on every...
October 9, 2013
Celebrating Customer Service Heroes: Surprise Your Customers with Generosity
Neighborhood Cleaners on Lake Oconee has been my dry cleaners for a few years. Like all great dry cleaners, they pick up and deliver if you prefer. They are as ecologically sensitive as they are inter-personally friendly. They’ll do off-the-beaten-path requests like fix a tear, hem a skirt, or scotch guard your sofa pillow covers. They also do great recovery if there is a service hiccup.
One time one of their cleaning machines got rebellious and ripped a hole in my pricey dress pants. They rei...
Celebrating Service Heroes: Surprise Your Customers with Generosity
Neighborhood Cleaners on Lake Oconee has been my dry cleaners for a few years. Like all great dry cleaners, they pick up and deliver if you prefer. They are as ecologically sensitive as they are inter-personally friendly. They’ll do off-the-beaten-path requests like fix a tear, hem a skirt, or scotch guard your sofa pillow covers. They also do great recovery if there is a service hiccup.
One time one of their cleaning machines got rebellious and ripped a hole in my pricey dress pants. They rei...
October 8, 2013
Celebrating Customer Service Heroes: Monogram Your Customer’s Experience
Georganne Mires at Colwick Travel in Dallas has been my travel agent for over twenty years. When my friends chide me about why I don’t save tons of money by booking my flights and hotels on Tripadvisor, Orbitz or Expedia, I just tell them a Georganne story.
“Assume you landed late at midnight in Columbus and your flight connection to Chicago has long gone. All the following morning flights have already been booked by passengers whose flights were cancelled before you arrived. Can your travel a...
October 6, 2013
Celebrating Customer Service Heroes: Give your Customer a Surprise
I walked into the restaurant at the Park Inn Harrisburg West in Pennsylvania. From the back of the restaurant I heard, “Good morning, how would you like your coffee?” When I said black, the voice warmly responded, “Take any table you like and I’ll have your coffee there before you can sit down!”
My day was off like a colorful merry-go-round!
“I’m Sandy. Do I get the pleasure of serving you today?” she asked as she served my coffee and handed me the menu. The breakfast was perfect and served qui...
October 4, 2013
National Customer Service Week Bulletin: The Panning for Gold Principle
National Customer Service Week is October 7-11, 2013. It is a week we spotlight the power and prosperity found in delivering an innovative customer experience. Over the last 9 days we’ve introduced 9 key principles you can use to elevate the delight in your customers’ experience. Today,we conclude the series by Panning for Gold among the sand.
An employee of Harris Teeter grocery stores was on the receiving end of both barrels from an intensely irate customer. She was berating him over the spo...
October 3, 2013
National Customer Service Week Bulletin: The Easy Button Principle
National Customer Service Week is October 7-11, 2013. It is a week we spotlight the power and prosperity found in delivering an innovative customer experience. In the days leading up to Customer Service Week we will offer a key principle you can use to elevate the delight in your customers’ experience. Today, it’s all about effortless service experience with The Easy Button Principle.
Customers today are intolerant of having to invest time and effort in getting the service they expect. And, on...
October 2, 2013
National Customer Service Week Bulletin: The Fly-Fishing Principle
National Customer Service Week is October 7-11, 2013. It is a week we spotlight the power and prosperity found in delivering an innovative customer experience. In the days leading up to Customer Service Week we will offer a key principle you can use to elevate the delight in your customers’ experience. Today, we’re exploring The Fly-Fishing Principle.
Warning! This is a proud granddaddy post!When Cassie was barely three she could write her name as you can plainly see!My granddaughter has alway...
October 1, 2013
National Customer Service Week Bulletin: The Campfire Story Principle
National Customer Service Week is October 7-11, 2013. It is a week we spotlight the power and prosperity found in delivering an innovative customer experience. In the days leading up to Customer Service Week we will offer a key principle you can use to elevate the delight in your customers’ experience. Today, we continue with The Campfire Story Principle.
Preferred Office Products, a major office supply chain in Dallas, Texas invites selected customers to their annual customer appreciation day...
