National Customer Service Week Bulletin: The Fly-Fishing Principle

National Customer Service Week is October 7-11, 2013. It is a week we spotlight the power and prosperity found in delivering an innovative customer experience. In the days leading up to Customer Service Week we will offer a key principle you can use to elevate the delight in your customers’ experience. Today, we’re exploring The Fly-Fishing Principle.

Warning! This is a proud granddaddy post!When Cassie was barely three she could write her name as you can plainly see!My granddaughter has alway...