Madison Avenue Manslaughter Quotes

“Loose management practices dominate agency cultures, just as they did during the high-profit past. Client heads are not held accountable for depressed fee levels, unmanaged workloads or insufficient resources for client work. Office heads are not held accountable for the varied performance of their client heads.”
― Michael Farmer, Madison Avenue Manslaughter: An inside view of fee-cutting clients, profit-hungry owners and declining ad agencies