Leading a High Reliability School Quotes

“The key to effective communication lies not in the leader’s eloquence but in the congruence between his or her words and deeds. Nothing destroys a leader’s credibility faster than an unwillingness to address an obvious problem that stands in contrast to the organization’s stated purpose and priorities. The very essence of a tight culture is the certainty that we confront any behavior inconsistent with what is tight. I have never found a tight school culture with a principal who lacks a willingness to challenge inappropriate behavior on the part of individuals or groups within the school.”
― Robert J. Marzano, Leading a High Reliability School: