Mastering Civility Quotes

“Whether in business or in life, you can be civil and get ahead. Whatever your age or circumstance, you can master civility. So what are you doing today to connect with others? What kind of legacy are you leaving? Are you lifting people up or holding them down?
In each moment we get to choose who we want to be.
Who do you want to be?”
― Christine Porath, Mastering Civility: A Manifesto for the Workplace

“Lacking a sense of psychological safety, people shut down, often without realizing it. They are less likely to seek or accept feedback and also less likely to experiment, to discuss errors, and to speak up about potential or actual problems.”
― Christine Porath, Mastering Civility: A Manifesto for the Workplace

“If people see you as warm and competent, they’re more inclined to trust you, build relationships with you, follow you, and support you.5”
― Christine Porath, Mastering Civility: A Manifesto for the Workplace

“As Douglas Stone and Sheila Heen point out in their book Thanks for the Feedback, we judge ourselves by our intentions, while others judge us by the effects of our actions.”
― Christine Porath, Mastering Civility: A Manifesto for the Workplace

“Everyone thinks of changing the world, but no one thinks of changing himself. —Leo Tolstoy”
― Christine Porath, Mastering Civility: A Manifesto for the Workplace

“Whether you’re a CEO, a team leader, or a person from any walk of life trying to make a difference, you’re going to be judged for the little moments, so please make the most of them. In every interaction, you have a choice. Do you want to lift people up or hold them down? Who do you want to be?”
― Christine Porath, Mastering Civility: A Manifesto for the Workplace

“Be civil to all, sociable to many, familiar with few, friend to one, enemy to none. —Benjamin Franklin”
― Christine Porath, Mastering Civility: A Manifesto for the Workplace

“frequently see this happening in my research: Lacking a sense of psychological safety, people”
― Christine Porath, Mastering Civility: A Manifesto for the Workplace

“Nothing will work unless you do. —John Wooden What”
― Christine Porath, Mastering Civility: A Manifesto for the Workplace

“When you’re exposed to hostility or aggression, you behave differently. Incivility sneaks into your subconscious. It’s easy to see how plagues of incivility can take shape and spread.”
― Christine Porath, Mastering Civility: A Manifesto for the Workplace

“48 percent intentionally decreased their work effort, • 47 percent intentionally decreased the time spent at work, • 38 percent intentionally decreased the quality of their work, • 80 percent lost work time worrying about the incident, • 63 percent lost work time avoiding the”
― Christine Porath, Mastering Civility: A Manifesto for the Workplace

“people who are typically surrounded by jerks learn intuitively to be selfish and also not to deliberate over their actions. They wind up acting selfishly even when cooperating would pay off, precisely because they don't stop to think.”
― Christine Porath, Mastering Civility: A Manifesto for the Workplace

“I directly asked respondents why they behaved uncivilly.More than half claimed it was because they are overloaded,and more than 40 percent said they ha "no time to be nice.”
― Christine Porath, Mastering Civility: A Manifesto for the Workplace