“When you’re exposed to hostility or aggression, you behave differently. Incivility sneaks into your subconscious. It’s easy to see how plagues of incivility can take shape and spread.”


Christine Porath, Mastering Civility: A Manifesto for the Workplace
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Mastering Civility: A Manifesto for the Workplace Mastering Civility: A Manifesto for the Workplace by Christine Porath
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