Smarter Faster Better Quotes

“Productivity isn’t about working more or sweating harder. It’s not simply a product of spending longer hours at your desk or making bigger sacrifices. Rather, productivity is about making certain choices in certain ways. The way we choose to see ourselves and frame daily decisions; the stories we tell ourselves, and the easy goals we ignore; the sense of community we build among teammates; the creative cultures we establish as leaders: These are the things that separate the merely busy from the genuinely productive.”
― Charles Duhigg, Smarter Faster Better: The Secrets of Being Productive in Life and Business

“The main problem with Sentinel, Fulgham believed, was that the bureau—like many big organizations—had tried to plan everything in advance. But creating great software requires flexibility. Problems pop up unexpectedly and breakthroughs are unpredictable.”
― Charles Duhigg, Smarter Faster Better: The Secrets of Being Productive in Life and Business

“He had spoken to me before he went onstage. “There’s a myth we all carry inside our head,” Bock said. “We think we need superstars. But that’s not what our research found. You can take a team of average performers, and if you teach them to interact the right way, they’ll do things no superstar could ever accomplish.”
― Charles Duhigg, Smarter Faster Better: The Secrets of Being Productive in Life and Business

“Michaels himself, still the show’s executive producer, says the reason why Saturday Night Live has succeeded is because he works hard to force people to become a team. The secret to making that happen, he says, is giving everyone a voice and finding people willing to be sensitive enough to listen to one another.”
― Charles Duhigg, Smarter Faster Better: The Secrets of Being Productive in Life and Business

“This theory suggests how we can help ourselves and others strengthen our internal locus of control. We should reward initiative, congratulate people for self-motivation, celebrate when an infant wants to feed herself. We should applaud a child who shows defiant, self-righteous stubbornness and reward a student who finds a way to get things done by working around the rules.”
― Charles Duhigg, Smarter Faster Better: The Secrets of Being Productive in Life and Business

“To become genuinely productive, we must take control of our attention; we must build mental models that put us firmly in charge. When you’re driving to work, force yourself to envision your day. While you’re sitting in a meeting or at lunch, describe to yourself what you’re seeing and what it means. Find other people to hear your theories and challenge them. Get in a pattern of forcing yourself to anticipate what’s next.”
― Charles Duhigg, Smarter Faster Better: The Secrets of Being Productive in Life and Business

“People who know how to manage their attention and who habitually build robust mental models tend to earn more money and get better grades.”
― Charles Duhigg, Smarter Faster Better: The Secrets of Being Productive in Life and Business

“Motivation is more like a skill, akin to reading or writing, that can be learned and honed. Scientists have found that people can get better at self-motivation if they practice the right way. The trick, researchers say, is realizing that a prerequisite to motivation is believing we have authority over our actions and surroundings. To motivate ourselves, we must feel like we are in control.”
― Charles Duhigg, Smarter Faster Better: The Secrets of Being Productive in Life and Business

“A lot of poker comes down to luck,” Annie told me. “Just like life. You never know where you’ll end up. When I checked myself into the psych hospital my sophomore year, there’s no way I would have guessed I would end up as a professional poker player. But you have to be comfortable not knowing exactly where life is going. That’s how I’ve learned to keep the anxiety away. All we can do is learn how to make the best decisions that are in front of us, and trust that, over time, the odds will be in our favor.”
― Charles Duhigg, Smarter Faster Better: The Secrets of Being Productive in Life and Business

“You can’t delegate thinking,” de Crespigny told me. “Computers fail, checklists fail, everything can fail. But people can’t. We have to make decisions, and that includes deciding what deserves our attention. The key is forcing yourself to think. As long as you’re thinking, you’re halfway home.”
― Charles Duhigg, Smarter Faster Better: The Secrets of Being Productive in Life and Business

“We may not recognize how situations within our own lives are similar to what happens within an airplane cockpit. But think, for a moment, about the pressures you face each day. If you are in a meeting and the CEO suddenly asks you for an opinion, your mind is likely to snap from passive listening to active involvement—and if you’re not careful, a cognitive tunnel might prompt you to say something you regret. If you are juggling multiple conversations and tasks at once and an important email arrives, reactive thinking can cause you to type a reply before you’ve really thought out what you want to say. So what’s the solution? If you want to do a better job of paying attention to what really matters, of not getting overwhelmed and distracted by the constant flow of emails and conversations and interruptions that are part of every day, of knowing where to focus and what to ignore, get into the habit of telling yourself stories. Narrate your life as it’s occurring, and then when your boss suddenly asks a question or an urgent note arrives and you have only minutes to reply, the spotlight inside your head will be ready to shine the right way. To become genuinely productive, we must take control of our attention; we must build mental models that put us firmly in charge. When you’re driving to work, force yourself to envision your day. While you’re sitting in a meeting or at lunch, describe to yourself what you’re seeing and what it means. Find other people to hear your theories and challenge them. Get in a pattern of forcing yourself to anticipate what’s next. If you are a parent, anticipate what your children will say at the dinner table. Then you’ll notice what goes unmentioned or if there’s a stray comment that you should see as a warning sign. “You can’t delegate thinking,” de Crespigny told me. “Computers fail, checklists fail, everything can fail. But people can’t. We have to make decisions, and that includes deciding what deserves our attention. The key is forcing yourself to think. As long as you’re thinking, you’re halfway home.”
― Charles Duhigg, Smarter Faster Better: The Secrets of Being Productive in Life and Business

“People like Darlene who are particularly good at managing their attention tend to share certain characteristics. One is a propensity to create pictures in their minds of what they expect to see. These people tell themselves stories about what’s going on as it occurs. They narrate their own experiences within their heads. They are more likely to answer questions with anecdotes rather than simple responses. They say when they daydream, they’re often imagining future conversations. They visualize their days with more specificity than the rest of us do. Psychologists have a phrase for this kind of habitual forecasting: “creating mental models.” Understanding how people build mental models has become one of the most important topics in cognitive psychology. All people rely on mental models to some degree. We all tell ourselves stories about how the world works, whether we realize we’re doing it or not. But some of us build more robust models than others. We envision the conversations we’re going to have with more specificity, and imagine what we are going to do later that day in greater detail. As a result, we’re better at choosing where to focus and what to ignore. The secret of people like Darlene is that they are in the habit of telling themselves stories all the time. They engage in constant forecasting. They daydream about the future and then, when life clashes with their imagination, their attention gets snagged. That helps explain why Darlene noticed the sick baby. She was in the habit of imagining what the babies in her unit ought to look like. Then, when she glanced over and the bloody Band-Aid, distended belly, and mottled skin didn’t match the image in her mind, the spotlight in her head swung toward the child’s bassinet. Cognitive tunneling and reactive thinking occur when our mental spotlights go from dim to bright in a split second. But if we are constantly telling ourselves stories and creating mental pictures, that beam never fully powers down. It’s always jumping around inside our heads. And, as a result, when it has to flare to life in the real world, we’re not blinded by its glare.”
― Charles Duhigg, Smarter Faster Better: The Secrets of Being Productive in Life and Business

“Productivity, put simply, is the name we give our attempts to figure out the best uses of our energy, intellect, and time as we try to seize the most meaningful rewards with the least wasted effort. It’s a process of learning how to succeed with less stress and struggle. It”
― Charles Duhigg, Smarter Faster Better: The Secrets of Being Productive in Life and Business

“The Toyota Production System unlocked employees’ capacity to suggest innovations by giving them more control. The Disney system does something different. It forces people to use their own emotions to write dialogue for cartoon characters, to infuse real feelings into situations that, by definition, are unreal and fantastical. This method is worth studying because it suggests a way that anyone can become an idea broker: by drawing on their own lives as creative fodder. We all have a natural instinct to overlook our emotions as creative material. But a key part of learning how to broker insights from one setting to another, to separate the real from the clichéd, is paying more attention to how things make us feel. “Creativity is just connecting things,” Apple cofounder Steve Jobs said in 1996. “When you ask creative people how they did something, they feel a little guilty because they didn’t really do it, they just saw something.”
― Charles Duhigg, Smarter Faster Better: The Secrets of Being Productive

“We all have a natural proclivity to be optimistic, to ignore our mistakes and forget others’ tiny errors. But making good predictions relies on realistic assumptions, and those are based on our experiences. If we pay attention only to good news, we’re handicapping ourselves.”
― Charles Duhigg, Smarter Faster Better: The Secrets of Being Productive

“Employees work smarter and better when they believe they have more decision-making authority and when they believe their colleagues are committed to their success. A sense of control can fuel motivation, but for that drive to produce insights and innovations, people need to know their suggestions won’t be ignored, that their mistakes won’t be held against them. And they need to know that everyone else has their back. The”
― Charles Duhigg, Smarter Faster Better: The Secrets of Being Productive

“the Harvard researchers wrote.24 In 1985, Car and Driver magazine printed an issue with the cover line “Hell Freezes Over,” announcing NUMMI’s accomplishments. The worst auto factory on earth had become one of the most productive plants in existence, using the same workers as before. Then,”
― Charles Duhigg, Smarter Faster Better: The Secrets of Being Productive

“By lunchtime, everyone inside the factory had heard the story. The next day, andon cords were pulled more than a dozen times. The next week, more than two dozen times. A month later, the plant was averaging nearly a hundred pulls a day. The”
― Charles Duhigg, Smarter Faster Better: The Secrets of Being Productive

“No one was pulling andon cords or making suggestions because no one was eager to cost the factory $15,000 a minute. No one was sure it wouldn’t cost them their job. A”
― Charles Duhigg, Smarter Faster Better: The Secrets of Being Productive

“The problem with many to-do lists is that when we write down a series of short-term objectives, we are, in effect, allowing our brains to seize on the sense of satisfaction that each task will deliver. We are encouraging our need for closure and our tendency to freeze on a goal without asking if it’s the right aim.”
― Charles Duhigg, Smarter Faster Better: The Secrets of Being Productive

“Timothy Pychyl, a psychologist at Carleton University, told me. “But when people say things like ‘I sometimes write down easy items I can cross off right away, because it makes me feel good,’ that’s exactly the wrong way to create a to-do list. That signals you’re using it for mood repair, rather than to become productive.” The”
― Charles Duhigg, Smarter Faster Better: The Secrets of Being Productive

“Cognitive tunneling and reactive thinking occur when our mental spotlights go from dim to bright in a split second. But if we are constantly telling ourselves stories and creating mental pictures, that beam never fully powers down. It’s always jumping around inside our heads. And, as a result, when it has to flare to life in the real world, we’re not blinded by its glare.”
― Charles Duhigg, Smarter Faster Better: The Secrets of Being Productive

“Joe, please,” Toyoda said. Then he stepped over, took Joe’s hand in his own and guided it to the andon cord, and together they pulled. A flashing light began spinning. When the chassis reached the end of Joe’s station without the taillight correctly in place, the line stopped moving. Joe was shaking so much, he had to hold his crowbar with both hands. He finally got the taillight positioned and, with a terrified glance at his bosses, reached up and pulled the andon cord, restarting the line. Toyoda faced Joe and bowed. He began speaking in Japanese. “Joe, please forgive me,” a lieutenant translated. “I have done a poor job of instructing your managers of the importance of helping you pull the cord when there is a problem. You are the most important part of this plant. Only you can make every car great. I promise I will do everything in my power to never fail you again.”
― Charles Duhigg, Smarter Faster Better: The Secrets of Being Productive in Life and Business

“To become genuinely productive, we must take control of our attention; we must build mental models that put us firmly in charge.”
― Charles Duhigg, Smarter Faster Better: The Secrets of Being Productive in Life and Business

“Models help us choose where to direct our attention, so we can make decisions, rather than just react.”
― Charles Duhigg, Smarter Faster Better: The Secrets of Being Productive in Life and Business

“Narrate your life, as you are living it, and you’ll encode those experiences deeper in your brain.”
― Charles Duhigg, Smarter Faster Better: The Secrets of Being Productive in Life and Business

“To become genuinely productive, we must take control of our attention; we must build mental models that put us firmly in charge. When you’re driving to work, force yourself to envision your day. While you’re sitting in a meeting or at lunch, describe to yourself what you’re seeing and what it means. Find other people to hear your theories and challenge them. Get in a pattern of forcing yourself to anticipate what’s next. If you are a parent, anticipate what your children will say at the dinner table. Then you’ll notice what goes unmentioned or if there’s a stray comment that you should see as a warning sign.”
― Charles Duhigg, Smarter Faster Better: The Secrets of Being Productive in Life and Business

“What if, de Crespigny thought to himself, I imagine this plane as a Cessna? What would I do then? “That moment is really the turning point,” Barbara Burian, a research psychologist at NASA who has studied Qantas Flight 32, told me. “When de Crespigny decided to take control of the mental model he was applying to the situation, rather than react to the computer, it shifted his mindset. Now, he’s deciding where to direct his focus instead of relying on instructions. “Most of the time, when information overload occurs, we’re not aware it’s happening—and that’s why it’s so dangerous,” Burian said. “So really good pilots push themselves to do a lot of ‘what if’ exercises before an event, running through scenarios in their heads. That way, when an emergency happens, they have models they can use.”
― Charles Duhigg, Smarter Faster Better: The Secrets of Being Productive in Life and Business

“We need to stop focusing on what’s wrong and start paying attention to what’s still working.”
― Charles Duhigg, Smarter Faster Better: The Secrets of Being Productive in Life and Business

“The reality of a modern aircraft is that it’s a quarter million sensors and computers that sometimes can’t tell the difference between garbage and good sense,” de Crespigny later told me. He’s a brusque Australian, a cross between Crocodile Dundee and General Patton. “That’s why we have human pilots. It’s our job to think about what might happen, instead of what is.”
― Charles Duhigg, Smarter Faster Better: The Secrets of Being Productive in Life and Business