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Message Not Received: Why Business Communication Is Broken and How to Fix It Message Not Received: Why Business Communication Is Broken and How to Fix It by Phil Simon
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“Most people who bother with the matter at all would admit that the English language is in a bad way, but it is generally assumed that we cannot by conscious action do anything about it. Our civilization is decadent and our language—so the argument runs—must inevitably share in the general collapse. It follows that any struggle against the abuse of language is a sentimental archaism, like preferring candles to electric light or hansom cabs to aeroplanes. Underneath this lies the half-conscious belief that language is a natural growth and not an instrument which we shape for our own purposes. —George Orwell, 1946”
Phil Simon, Message Not Received: Why Business Communication Is Broken and How to Fix It