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Message Not Received: Why Business Communication Is Broken and How to Fix It

3.81  ·  Rating details ·  32 ratings  ·  7 reviews
Winner, 2015 Axiom Award for Best Networking / Communications Book
George Bernard Shaw once famously said, “The single biggest problem in communication is the illusion that it has taken place.”

Although he died in 1950, Shaw’s words live on, especially in the business world. Far too many executives, salespeople, consultants, and even rank-and-file employees suck at commun
Hardcover, 272 pages
Published March 16th 2015 by Wiley (first published February 25th 2015)
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Susan Visser
Feb 16, 2015 rated it it was amazing
Email is killing us! The problems caused by information overload are real and very serious. Phil Simon does a great job of explaining the many problems too much email causes.

The ironic part is that it isn't the email or the tools that manage our email that are causing the problem... it's us! Yes, the person in the chair using the computer is the actual problem.

Why? Because we are drawn to checking for email. Drawn to reply as soon as an email comes in. And.... we refuse to use the tools that are
Machon N Ross
Jul 29, 2018 rated it really liked it
I had to read this book for a class and I admit I was reluctant. By the end of the book I was trying to figure out ways to reduce the emails I send as well as the emails I receive. I typically received 300-400 emails per day just for work, not to mention the daily personal emails I received. After practicing some of the techniques and simply using the telephone or instant messaging I eliminated 100 work emails by the time I finished the book. My only issue now is more people need to read the boo ...more
Wayne Turmel
Feb 20, 2015 rated it it was amazing
Most of us spend many more hours writing for business than ever before, yet the quality of that communication has deteriorated. Phil Simon takes a look at why so much of our email, marketing messages and day to day communication is simply not cutting it.
The book is thorough--some might say too thorough, if you're just looking for a quick guide to better email-- in helping us understand why jargon, business-speak and just plain muddled thinking is impacting our ability to get work done. Whether y
Apr 19, 2015 rated it it was amazing
Phil Simon has updated the familiar arguments of those of us who decry business jargon and obfuscatory writing in favor of clarity in both thinking and prose. I contributed a paragraph to chapter 7 about figuring out your audience. Phil's done his homework; the book is chock-full of the latest research and insights into the perils of poor communication and fuzziness in thinking -- and how to do it right. I highly recommend Message Not Received to anyone who regularly creates or consumes business ...more
Mar 23, 2015 rated it really liked it  ·  review of another edition
A necessary reminder of how we communicate.
J Crossley
Oct 25, 2018 rated it liked it
Unfortunately, poor business communication costs companies money and time. By not communicating clearly, confusion and frustration can arise. Many times communication failures occur when people promise more than they can deliver.

The author discusses ways to make communication stronger. One thing is to avoid jargon and acronyms. These can cause confusion. If you have to use them, define them right away. Make sure that the language is clear and simple. Shorter sentences are better for complex ide
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Message Not Recei...: What is jargon? 1 1 Apr 09, 2015 05:38AM  

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Phil Simon is a keynote speaker, world-renowned collaboration and technology authority, dynamic trainer, and professor-for-hire. He is the award-winning author of eleven non-fiction books, most recently Reimagining Collaboration: Slack, Microsoft Teams, Zoom, and the Post-COVID World of Work.

He consults organizations on analytics, communications, strategy, data, and technology. His contributions

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