Beyond Reason Quotes

“Some of the key elements of an effective apology include: recognition of the emotional impact of the action on others, an expression of regret, and a commitment not to repeat the negative action. Saying, “I’m sorry that you feel hurt,” is not nearly as powerful as saying, “I’m sorry for my poor behavior and for the hurt it has caused you.”
― Roger Fisher, Beyond Reason: Using Emotions as You Negotiate

“Since every person has multiple areas of high status, there is no need to compete with others over status. Appreciate the high status of others where relevant and deserved and feel proud of your own areas of expertise and achievement. While it takes chutzpah to strive for approval, it takes just as much chutzpah to be satisfied with who you are and to value what you bring to a negotiation. If you truly appreciate your own status, you need not worry about what others think of you. In turn, you can acknowledge the status of others without cost. And treating others with appropriate respect often makes them respect you.”
― Roger Fisher, Beyond Reason: Using Emotions as You Negotiate

“Aprecio seu interesse pelo meu bem-estar no trabalho. Mas, agora, preciso de você como ouvinte. Você gostaria de me escutar por alguns minutos? Depois, eu adoraria receber suas orientações para lidar com essa situação.”
― Daniel Shapiro, Além da Razão: A força da Emoção na Solução de Conflitos