Never Split the Difference, The Storyteller's Secret, Talk Like TED, TED Talks 4 Books Collection Set Quotes

“Using the first-person singular pronoun is another great way to set a boundary without escalating into confrontation. When you say, “I’m sorry, that doesn’t work for me,” the word “I” strategically focuses your counterpart’s attention onto you long enough for you to make a point.”
― Chris Voss, Never Split The Difference, The Storyteller's Secret [Hardcover], Talk Like TED, TED Talks 4 Books Collection Set