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Never Split the Difference: Negotiating as if Your Life Depended on it by Chris Voss
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“…without the acceptance that we are all crazy, irrational, impulsive, emotionally driven animals, all the raw intelligence and mathematical logic in the world is little help in the fraught, shifting interplay of two people negotiating...”
― Chris Voss, Never Split the Difference: Negotiating as if Your Life Depended on it

tags: acceptance, empathy, fear

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