Happy Customers Quotes

“In fact, sometimes customers may ask for one thing without realizing that they really need another. It’s your job to anticipate their needs and provide for them.”
― Oscar Auliq-Ice, Happy Customers

“Patience is crucial for customer service professionals.”
― Oscar Auliq-Ice, Happy Customers

“While delivering consistently good customer service requires work and alignment across your entire organization, a good place to start is your support team. It's important to hire people who genuinely want to help your customers succeed — and to pay rates that are attractive to skilled professionals.”
― Oscar Auliq-Ice, Happy Customers

“By building your customer service strategy around good principles, you'll create a positive, hassle-free customer experience for everyone who deals with your company.”
― Oscar Auliq-Ice, Happy Customers

“Be available right where your customers need it.”
― Oscar Auliq-Ice, Happy Customers

“Customers want companies to be proactive in reaching out to them.”
― Oscar Auliq-Ice, Happy Customers

“Customers want to be able to get in touch with a customer service representative through whichever channel is the most convenient for them. Offer support through the channels of communication your customers rely on most, and make it easy for customers to figure out how to contact you.”
― Oscar Auliq-Ice, Happy Customers

“Consumers have identified competency as the element that plays the biggest role in a good customer experience. To be competent, a customer support professional must have a strong knowledge of the company and its products, as well as the power to fix the customer’s problems. The more knowledge they have, the more competent they become.”
― Oscar Auliq-Ice, Happy Customers

“Instead of thinking of service as a cost, consider it an opportunity to earn your customer’s business all over again.”
― Oscar Auliq-Ice, Happy Customers

“Personalized interactions greatly improve customer service and let customers know that your company cares about them and their problems.”
― Oscar Auliq-Ice, Happy Customers

“Good customer service always starts with a human touch.”
― Oscar Auliq-Ice, Happy Customers

“There are four key principles of good customer service: It's personalized, competent, convenient, and proactive. These factors have the biggest influence on the customer experience.”
― Oscar Auliq-Ice, Happy Customers

“Understanding that customer service is the cornerstone of your customer experience helps you leverage it as an opportunity to delight customers and engage them in new, exciting ways.”
― Oscar Auliq-Ice, Happy Customers

“When customers feel like you value them — like they’re truly special to you — they’ll keep coming back.”
― Oscar Auliq-Ice, Happy Customers

“Happy customers become loyal customers.”
― Oscar Auliq-Ice, Happy Customers

“Transforming your customer service from mediocre to great won't happen overnight, though. It requires a serious commitment to meaningful change, a team of rockstar support professionals, and work across the entire organization.”
― Oscar Auliq-Ice, Happy Customers

“Good customer service gives customers a complete, cohesive experience that aligns with an organization’s purpose.”
― Oscar Auliq-Ice, Happy Customers

“Good customer service is a revenue generator.”
― Oscar Auliq-Ice, Happy Customers

“Businesses must approach every support interaction as an opportunity to acquire, retain, or up-sell.”
― Oscar Auliq-Ice, Happy Customers

“It doesn’t matter how great your product is, If your customer service is poor, people will complain about it, and you’ll lose customers.”
― Oscar Auliq-Ice, Happy Customers

“Customers want to be treated like people, not a number in a ticket queue. Humanize them, and humanize yourself, for customer service-driven growth.”
― Oscar Auliq-Ice, Happy Customers

“It’s great customer service that keeps your customers loyal to you and your business — and that earns you a reputation for being helpful and a pleasure to work with.”
― Oscar Auliq-Ice, Happy Customers

“Sometimes being helpful means anticipating your customers’ needs before they even have to articulate them.”
― Oscar Auliq-Ice, Happy Customers

“Going the extra mile is one of the most important things you can do to deliver great customer service. This is when you have ticked all the boxes, yet you still want to do more.”
― Oscar Auliq-Ice, Happy Customers

“Active listening also means you are mindful of your customer’s unique personality and current emotional state so you can tailor your response to fit the situation.”
― Oscar Auliq-Ice, Happy Customers

“Customer service is not one-size-fits-all.”
― Oscar Auliq-Ice, Happy Customers

“Customers do not feel extra grateful when you deliver more than you promised. They do, however, feel angry if you break a promise. It’s still better to under-promise and over-deliver so you can make sure you never break this important social contract.”
― Oscar Auliq-Ice, Happy Customers

“Keeping your word is about respect and trust.”
― Oscar Auliq-Ice, Happy Customers

“Don’t let your customers down.”
― Oscar Auliq-Ice, Happy Customers

“If you promise something, making sure you deliver on it is common-sense customer service.”
― Oscar Auliq-Ice, Happy Customers