Fierce Conversations (Revised and Updated) Quotes

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Fierce Conversations (Revised and Updated): Achieving Success at Work and in Life One Conversation at a Time Fierce Conversations (Revised and Updated): Achieving Success at Work and in Life One Conversation at a Time by Susan Scott
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Fierce Conversations (Revised and Updated) Quotes Showing 1-30 of 34
“You get what you tolerate.”
Susan Scott, Fierce Conversations: Achieving Success at Work and in Life One Conversation at a Time
“I have not yet witnessed a spontaneous recovery from incompetence.”
Susan Scott, Fierce Conversations: Achieving Success at Work and in Life One Conversation at a Time
“Our work, our relationships, and our lives succeed or fail one conversation at a time. While no single conversation is guaranteed to transform a company, a relationship, or a life, any single conversation can. Speak and listen as if this is the most important conversation you will ever have with this person. It could be. Participate as if it matters. It does.”
Susan Scott, Fierce Conversations: Achieving Success at Work and in Life One Conversation at a Time
“As a leader, you get what you tolerate. People do not repeat behavior unless it is rewarded.”
Susan Scott, Fierce Conversations: Achieving Success at Work and in Life One Conversation at a Time
“Principle 4: Tackle your toughest challenge today. Burnout doesn’t occur because we’re solving problems; it occurs because we’ve been trying to solve the same problem over and over. The problem named is the problem solved. Identify and then confront the real obstacles in your path. Stay current with the people important to your success and happiness. Travel light, agenda-free.”
Susan Scott, Fierce Conversations: Achieving Success at Work and in Life One Conversation at a Time
“There is something within us that responds deeply to people who level with us.”
Susan Scott, Fierce Conversations: Achieving Success at Work and in Life One Conversation at a Time
“Ask yourself . . . What are my goals when I converse with people? What kinds of things do I usually discuss? Are there other topics that would be more important given what’s actually going on? How often do I find myself—just to be polite—saying things I don’t mean? How many meetings have I sat in where I knew the real issues were not being discussed? And what about the conversations in my marriage? What issues are we avoiding? If I were guaranteed honest responses to any three questions, whom would I question and what would I ask? What has been the economical, emotional, and intellectual cost to the company of not identifying and tackling the real issues? What has been the cost to my marriage? What has been the cost to me? When was the last time I said what I really thought and felt? What are the leaders in my organization pretending not to know? What are members of my family pretending not to know? What am I pretending not to know? How certain am I that my team members are deeply committed to the same vision? How certain am I that my life partner is deeply committed to the vision I hold for our future? If nothing changes regarding the outcomes of the conversations within my organization, what are the implications for my own success and career? for my department? for key customers? for the organization’s future? What about my marriage? If nothing changes, what are the implications for us as a couple? for me? What is the conversation I’ve been unable to have with senior executives, with my colleagues, with my direct reports, with my customers, with my life partner, and most important, with myself, with my own aspirations, that, if I were able to have, might make the difference, might change everything? Are”
Susan Scott, Fierce Conversations: Achieving Success at Work and in Life One Conversation at a Time
“The question is: Who owns the truth about what color the company is? The answer? Every single person in the company, including the entry-level file clerk, owns a piece of the truth about what color the company is. The operative word is piece. No one, not even the CEO, owns the entire truth, because no one can be in all places at all times.”
Susan Scott, Fierce Conversations: Achieving Success at Work and in Life One Conversation at a Time
“At Sundance, Robert Redford begins meetings by saying, “I am inviting you to influence me. I want to be different when this meeting is over.”
Susan Scott, Fierce Conversations: Achieving Success at Work and in Life One Conversation at a Time
“everyone wants one person in the world to whom they can tell the truth and from whom they will hear the truth. Become that person.”
Susan Scott, Fierce Conversations: Achieving Success at Work and in Life One Conversation at a Time
“If you want to see someone in real pain, watch someone who knows who he is and defaults on it on a regular basis. —PAT MURRAY One”
Susan Scott, Fierce Conversations: Achieving Success at Work and in Life One Conversation at a Time
“Our work, our relationships, and our lives succeed or fail one conversation at a time.”
Susan Scott, Fierce Conversations: Achieving Success at Work and in Life One Conversation at a Time
“We resent being talked to. We’d rather be talked with.”
Susan Scott, Fierce Conversations: Achieving Success at Work and in Life One Conversation at a Time
“After a few minutes I stopped David and asked each group to tell him what they had “heard.” The content group fed his words back to him almost verbatim. David nodded. The emotion group picked up on his frustration, embarrassment, and helplessness. David acknowledged all of this. The group listening for intent delivered the blow: “You aren’t going to do anything about this. Right now, it’s all just words.” David blanched and disagreed with their assessment. On the very next break, he helped himself to brownies. David had given us the usual rhetoric that most of us hear and even say ourselves when trying to lose weight: “I’ve got to get a handle on this. I’m going to watch what”
Susan Scott, Fierce Conversations: Achieving Success at Work and in Life One Conversation at a Time
“The problem named is the problem solved.”
Susan Scott, Fierce Conversations: Achieving Success at Work and in Life One Conversation at a Time
“The experience of being understood, versus interpreted, is so compelling you can charge admission.”
Susan Scott, Fierce Conversations: Achieving Success at Work and in Life One Conversation at a Time
“I talk about the purposes of fierce conversations. Interrogate reality. Provoke learning. Tackle tough challenges. Enrich relationships.”
Susan Scott, Fierce Conversations: Achieving Success at Work and in Life One Conversation at a Time
“Your version of reality is as good as anybody’s.”
Susan Scott, Fierce Conversations: Achieving Success at Work and in Life One Conversation at a Time
“We resent being talked to. We’d rather be talked with. So will all of the experts and the terminally self-absorbed please leave the room and close the door behind you? Thanks.”
Susan Scott, Fierce Conversations: Achieving Success at Work and in Life One Conversation at a Time
“leave this conversation with”
Susan Scott, Fierce Conversations: Achieving Success at Work and in Life One Conversation at a Time
“A leader’s job is to get it right for the organization, not to be right.”
Susan Scott, Fierce Conversations: Achieving Success at Work and in Life One Conversation at a Time
“A friend who is a high-level executive, intimidating to many, recently promoted a courageous employee who walked into his office with a large bucket of sand and poured it on the rug. “What the hell are you doing?” demanded my friend. The”
Susan Scott, Fierce Conversations: Achieving Success at Work and in Life One Conversation at a Time
“A friend who is a high-level executive, intimidating to many, recently promoted a courageous employee who walked into his office with a large bucket of sand and poured it on the rug. “What the hell are you doing?” demanded my friend. The employee replied, “I just figured I’d make it easier for you to bury your head in the sand on the topic I keep bringing up and you keep avoiding.” You”
Susan Scott, Fierce Conversations: Achieving Success at Work and in Life One Conversation at a Time
“Authenticity is not something you have—it’s something you choose. In”
Susan Scott, Fierce Conversations: Achieving Success at Work and in Life One Conversation at a Time
“In Henry David Thoreau’s Walden, written during his year in a one-room cabin with few possessions, is this quote: “The cost of a thing is the amount of what I will call life that is required to be exchanged for it, immediately or in the long run.”
Susan Scott, Fierce Conversations: Achieving Success at Work and in Life One Conversation at a Time
“Yes, the conversation is the relationship. One conversation at a time, you are building, destroying, or flatlining your relationships.”
Susan Scott, Fierce Conversations: Achieving success in work and in life, one conversation at a time
“The first thing the attendees saw when they walked in was a poster with the question “What are our mokitas?”—a Papua New Guinea word for that which everyone knows and no one will speak of: the elephant in the room.”
Susan Scott, Fierce Conversations: Achieving Success at Work and in Life One Conversation at a Time
“Err on the side of inclusion, rather than exclusion. Send”
Susan Scott, Fierce Conversations: Achieving Success at Work and in Life One Conversation at a Time
“I shared what I feel is the right way to go, the right course of action, and I suspect some of you may see it differently. If you do, I’d like to hear it. I know that my enthusiasm may make it hard to challenge me, but my job is to make the best possible decisions for the organization, not to persuade you of my viewpoint. So please speak up.” This is an unusual and highly appealing way to begin a meeting. At”
Susan Scott, Fierce Conversations: Achieving Success at Work and in Life One Conversation at a Time
“Ask yourself, “How did I get here? How is it that I find myself in a company, a role, a relationship, or a life from which I’ve absented my spirit? How did I lose my way?”
Susan Scott, Fierce Conversations: Achieving Success at Work and in Life One Conversation at a Time

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