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“Remember that what gets talked about and how it gets talked about determines what will happen. Or won't happen. And that we succeed or fail, gradually then suddenly, one conversation at a time.”
Susan Scott, Fierce Leadership: A Bold Alternative to the Worst "Best" Practices of Business Today
“Seeking out people with different views, different perspectives, different ideas is often challenging, because it requires us to set aside judgment and open our minds. But we have to remind ourselves that to get beyond where we are, where I believe most of us are, we would all be be well served to choose our music carefully, to stop talking and listen to one another.”
Susan Scott, Fierce Leadership: A Bold Alternative to the Worst "Best" Practices of Business Today
“You get what you tolerate.”
Susan Scott, Fierce Conversations: Achieving Success at Work and in Life One Conversation at a Time
“If you are open, vulnerable, disclosing, more likely than not it will be reciprocated and walls will come down.”
Susan Scott, Fierce Leadership: A Bold Alternative to the Worst "Best" Practices of Business Today
“I have not yet witnessed a spontaneous recovery from incompetence.”
Susan Scott, Fierce Conversations: Achieving Success at Work and in Life One Conversation at a Time
“Our work, our relationships, and our lives succeed or fail one conversation at a time. While no single conversation is guaranteed to transform a company, a relationship, or a life, any single conversation can. Speak and listen as if this is the most important conversation you will ever have with this person. It could be. Participate as if it matters. It does.”
Susan Scott, Fierce Conversations: Achieving Success at Work and in Life One Conversation at a Time
“People feel disrespected when they show up and others don't. The message received is that those who arrive late value their own time more than that of their colleagues.”
Susan Scott, Fierce Leadership: A Bold Alternative to the Worst "Best" Practices of Business Today
“Once you achieve intimacy and connection, I predict that innovation, partnership, execution and success won't be far behind.”
Susan Scott, Fierce Leadership: A Bold Alternative to the Worst "Best" Practices of Business Today
“As a leader, you get what you tolerate. People do not repeat behavior unless it is rewarded.”
Susan Scott, Fierce Conversations: Achieving Success at Work and in Life One Conversation at a Time
“I want us all to stop thinking only in terms of accomplishments, of task and completion, of beating the competition, of gathering income and merchandise, of winning praise, and instead, live our lives forging the deepest relationships we can with ourselves and with one another. i want us to respond to adversity by deepening our engagement in our lives. It isn't complicated.”
Susan Scott, Fierce Leadership: A Bold Alternative to the Worst "Best" Practices of Business Today
“Accountable Authentic Collaborative Courageous Passionate Lifelong learner Welcomes feedback Biased toward action Solution oriented Change agent”
Susan Scott, Fierce Leadership: A Bold Alternative to the Worst "Best" Practices of Business Today
“Has a sense of humor. (Preferably warped.) We know who we are”
Susan Scott, Fierce Leadership: A Bold Alternative to the Worst "Best" Practices of Business Today
“Principle 4: Tackle your toughest challenge today. Burnout doesn’t occur because we’re solving problems; it occurs because we’ve been trying to solve the same problem over and over. The problem named is the problem solved. Identify and then confront the real obstacles in your path. Stay current with the people important to your success and happiness. Travel light, agenda-free.”
Susan Scott, Fierce Conversations: Achieving Success at Work and in Life One Conversation at a Time
“Our power as individuals is multiplied when we gather together as families, teams, and communities with common goals.”
Susan Scott, Fierce Leadership: A Bold Alternative to the Worst "Best" Practices of Business Today
“What is needed now is for leaders to become more open, more flexible, less egoistic and less hypocritical. We must loosen our death grip on whatever we believe to be the truth simply because it is how we want the truth to look. We must be honest with ourselves and invite honesty from others.”
Susan Scott, Fierce Leadership: A Bold Alternative to the Worst "Best" Practices of Business Today
“Burnout…occurs because we’re trying to solve the same problem over and over.”
Susan Scott
“There is something within us that responds deeply to people who level with us.”
Susan Scott, Fierce Conversations: Achieving Success at Work and in Life One Conversation at a Time
“What matters anywhere in your organization, matters everywhere in your organization.”
Susan Scott, Fierce Leadership: A Bold Alternative to the Worst "Best" Practices of Business Today
“Ask yourself . . . What are my goals when I converse with people? What kinds of things do I usually discuss? Are there other topics that would be more important given what’s actually going on? How often do I find myself—just to be polite—saying things I don’t mean? How many meetings have I sat in where I knew the real issues were not being discussed? And what about the conversations in my marriage? What issues are we avoiding? If I were guaranteed honest responses to any three questions, whom would I question and what would I ask? What has been the economical, emotional, and intellectual cost to the company of not identifying and tackling the real issues? What has been the cost to my marriage? What has been the cost to me? When was the last time I said what I really thought and felt? What are the leaders in my organization pretending not to know? What are members of my family pretending not to know? What am I pretending not to know? How certain am I that my team members are deeply committed to the same vision? How certain am I that my life partner is deeply committed to the vision I hold for our future? If nothing changes regarding the outcomes of the conversations within my organization, what are the implications for my own success and career? for my department? for key customers? for the organization’s future? What about my marriage? If nothing changes, what are the implications for us as a couple? for me? What is the conversation I’ve been unable to have with senior executives, with my colleagues, with my direct reports, with my customers, with my life partner, and most important, with myself, with my own aspirations, that, if I were able to have, might make the difference, might change everything? Are”
Susan Scott, Fierce Conversations: Achieving Success at Work and in Life One Conversation at a Time
“The big deal is that if employees aren't engaged, your company will suffer.”
Susan Scott, Fierce Leadership: A Bold Alternative to the Worst "Best" Practices of Business Today
“inclusion + engagement = execution muscle”
Susan Scott, Fierce Leadership: A Bold Alternative to the Worst "Best" Practices of Business Today
“Stop talking about inclusion and engagement and start including and engaging in every conversation, every meeting.”
Susan Scott, Fierce Leadership: A Bold Alternative to the Worst "Best" Practices of Business Today
“The truth will set you free - but first it may thoroughly irritate you.”
Susan Scott
“The question is: Who owns the truth about what color the company is? The answer? Every single person in the company, including the entry-level file clerk, owns a piece of the truth about what color the company is. The operative word is piece. No one, not even the CEO, owns the entire truth, because no one can be in all places at all times.”
Susan Scott, Fierce Conversations: Achieving Success at Work and in Life One Conversation at a Time
“First Globals are ready to go anywhere, experience everything, and work and live in exotic places, and for them, family life takes priority over work life and a flexible, diverse, collaborative, fun learning environment is key.”
Susan Scott, Fierce Leadership: A Bold Alternative to the Worst "Best" Practices of Business Today
“No matter what your job is, the key is your context, your beliefs about your responsibility to customers and the relationships you intend to enjoy or endure with them.”
Susan Scott, Fierce Leadership: A Bold Alternative to the Worst "Best" Practices of Business Today
“At Sundance, Robert Redford begins meetings by saying, “I am inviting you to influence me. I want to be different when this meeting is over.”
Susan Scott, Fierce Conversations: Achieving Success at Work and in Life One Conversation at a Time
“everyone wants one person in the world to whom they can tell the truth and from whom they will hear the truth. Become that person.”
Susan Scott, Fierce Conversations: Achieving Success at Work and in Life One Conversation at a Time
“If you want to see someone in real pain, watch someone who knows who he is and defaults on it on a regular basis. —PAT MURRAY One”
Susan Scott, Fierce Conversations: Achieving Success at Work and in Life One Conversation at a Time
“Listen. In every office you hear the threads of love and joy and fear and guilt, the cries for celebration and reassurance, and somehow you know that connecting those threads is what you are supposed to do and business takes care of itself.”
Susan Scott, Fierce Leadership: A Bold Alternative to the Worst "Best" Practices of Business Today

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