Difficult Conversations 10th (tenth) edition Text Only Quotes

“The biggest factor that contributes to a vulnerable identity is “all-or-nothing” thinking: I’m either competent or incompetent, good or evil, worthy of love or not. The primary peril of all-or-nothing thinking is that it leaves our identity extremely unstable, making us hypersensitive to feedback. When faced with negative information about ourselves, all-or-nothing thinking gives us only two choices for how to manage that information, both of which cause serious problems When faced with negative information about ourselves, all-or-nothing thinking gives us only two choices for how to manage that information, both of which cause serious problems.”
― Douglas Stone, Difficult Conversations 10th (tenth) edition Text Only

“Choosing not to deliver a difficult message is like hanging on to a hand grenade once you’ve pulled the pin. So we feel suck.”
― Douglas Stone, Difficult Conversations 10th (tenth) edition Text Only