Hacking Work Quotes

“You have no idea how destructive and wasteful your infrastructure is because you don't need to use it the way the workforce does... Drive the forklift, use the database, fill out the form, submit it to HR, and find out how long it takes to get a response. Use your own infrastructure.”
― Bill Jensen, Hacking Work: Breaking Stupid Rules for Smart Results

“... the Gen Y paradox: an entire generation of employees with the attitude that they know how to communicate with anybody, anytime, anywhere, and have the tools to back them up, but who need more help with critical thinking than prior generations in pulling meaning and value from all those communications.”
― Bill Jensen, Hacking Work: Breaking Stupid Rules for Smart Results