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Dealing with Difficult People: How to Deal with Nasty Customers, Demanding Bosses and Annoying Co-workers

Dealing with Difficult People: How to Deal with Nasty Customers, Demanding Bosses and Annoying Co-workers by Roberta Cava
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“You can't control other people's behaviour, but you can conrol your responses to it.”
― Roberta Cava, Dealing with Difficult People - How to deal with nasty customers, demanding bosses and uncooperative colleagues

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