Roberta Cava
Goodreads Author
Born
in Winnipeg, Canada
Website
Genre
Member Since
April 2010
URL
https://www.goodreads.com/robertacava
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Dealing with Difficult People: How to Deal with Nasty Customers, Demanding Bosses and Annoying Co-Workers
20 editions
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published
1999
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Dealing with Difficult People: Proven Strategies for Handling Stressful Situations and Defusing Tensions
7 editions
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published
1990
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Dealing with Difficult Relatives and In-Laws
6 editions
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published
2001
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Kako izaći na kraj sa nezgodnim ljudima
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published
2002
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Kako se sporazumevati s težavnimi ljudmi
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published
1990
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Volume 1 - Belly Laughs for All!
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published
2006
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Dealing with Difficult People: Proven Strategies for Handling Stressful Situations and Defusing Tens
2 editions
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published
1999
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Easy Come - Hard to Go: The art of hiring, disciplining and firing employees
4 editions
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published
2004
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Human Resources Policies and Procedures Manual
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published
2003
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Time: Today's Silent Killer
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published
2014
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“You can't control other people's behaviour, but you can conrol your responses to it.”
― Dealing with Difficult People - How to deal with nasty customers, demanding bosses and uncooperative colleagues
― Dealing with Difficult People - How to deal with nasty customers, demanding bosses and uncooperative colleagues
“You can't control other people's behaviour, but you can conrol your responses to it.”
― Dealing with Difficult People - How to deal with nasty customers, demanding bosses and uncooperative colleagues
― Dealing with Difficult People - How to deal with nasty customers, demanding bosses and uncooperative colleagues

Roberta Cava is the "Dealing with Difficult People" specialist. Her book has been an international best-seller since 1990 and she has presented her se ...more