[A] strategy for interacting with [angry people]. The essence of this method was: (1) Don't turn [him] off by defending yourself. Instead, do the opposite— urge him to say all the worst things he can say about you. (2) Try to find a grain of truth in all his criticisms and then agree with him. (3) After this, point out any areas of disagreement in a straightforward, tactful, nonargumentative manner."
— Aug 29, 2016 10:29PM
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