Lynn Hunsaker

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Lynn Hunsaker

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Born
The United States
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Bliss, Griffin, Heskett, Keiningham, Peppers, Rogers, Reichheld, Shaw, ...more

Member Since
February 2008

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Lynn Hunsaker, Chief Customer Officer of ClearAction Continuum, specializes in customer-centric culture-building, customer data ROI, and cross-organizational engagement to deliver brand promises. Lynn's customer retention expertise is unique with hybrid skill sets in marketing & market research, process improvement & quality, organizational development & change management, and leadership & teaching. She managed customer experience programs for more than half of her career, and her executive roles include Head of Corporate Quality, Director of Marketing & Business Development, Manager of Voice of the Customer, Manager of Customer Services, Manager of Strategic Information, and Market Research Manager. She has worked with Accountants Inc, Ade ...more

Ease of Doing Business: Best Customer Experience Leading Indicator

Ease of Doing Business: Best Customer Experience Leading Indicator optimizecx

Customers are juggling more than ever before, and companies are realizing a heightened need for ease of doing business: value with minimal hurdles, hassles and worries. Essentially, it’s delivering your brand promise, as promised.

Ease of doing business quantifies the extent to which customers are enhanced or constraine

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Published on March 27, 2021 10:49
Average rating: 4.27 · 11 ratings · 5 reviews · 4 distinct works
Customer Experience Improve...

4.50 avg rating — 4 ratings — published 2009 — 3 editions
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Innovating Superior Custome...

4.33 avg rating — 3 ratings — published 2009
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Metrics You Can Manage for ...

3.67 avg rating — 3 ratings — published 2008
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3rd Annual Business-to-Busi...

it was amazing 5.00 avg rating — 1 rating — published 2012 — 2 editions
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Lynn Lynn said: " 3 new must-do's for creating great customer relationships, products, services, and business results: (1) know your customers' desired outcomes, (2) segment customers by circumstances, (3) involve everyone company-wide in continual innovation.

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Lynn Lynn said: " Proven methods for building and maintaining momentum for customer experience improvement. More than 20 tools and techniques for engaging employees company-wide. Apply systems thinking, change management and internal branding for significant breakthro ...more "

 
3215 Lean Six Sigma — 55 members — last activity Sep 10, 2009 05:11AM
Professionals & Practitioners of Lean & Six Sigma methodologies. Also welcome are those that are students, users, and trainers in other continuous pro ...more
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American Society of Business Publication Editors (ASBPE) is the professional association for full-time and freelance editors and writers employed in t ...more
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A group to discuss books an change management and change leadership.
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message 2: by Lynn

Lynn From Shirley Desai, author of forthcoming book ‘The Seven Chakras of Decision-Making’:
“I recommend this book to any professional who currently develops or uses metrics in their organization. In particular, I believe that this is a valuable resource to professionals in marketing, finance and other functions where accountability and tracking is vital. Lynn Hunsaker converts the seemingly complex and intimidating topic of predictive metrics into very clear and simple terms. This book is well organized and provides a comprehensive overview of the crucial metrics that your business can use to steer its course. In addition, it goes beyond the textbook mechanics of computing metrics to explain how to apply these metrics to drive greater results. I believe the Lynn Hunsaker hits this book out of the park with her insight and clarity. Reading this has opened my eyes to new ways of understanding and using metrics. A sample of this book can be found at http://snurl.com/6zwgy.”


message 1: by Lynn (last edited Dec 06, 2008 08:02AM)

Lynn From -John Todor:

"This ebook should be saved on every marketer's desktop! If you are in marketing you are probably getting more pressure to demonstrate an ROI, to measure effectiveness and provide market insight. This is a hot topic. A Google search on "Marketing ROI" comes up with nearly 3 million results. Yet, most marketing people are not schooled in analytics. Well, Lynn Hunsaker's ebook will get you up to speed fast and become a handy reference.

This is not a book, book. It is an ebook that lets you go directly to the topics you are interested in at the moment, then it deal with the topic clearly and succinctly. And, it is not just talk, it has worksheet you can being using immediately. Need to get deeper into the details? Go to the Glossary, the Appendix or Resource sections."

-Author of Addicted Customers
-Author of Get with it! The Hands-on Guide to Using Web 2.0 in Your Business
-Author of Winning Mindshare : The Psychology of Personalization and One to One Marketing


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