Lynn Hunsaker
Goodreads Author
Born
The United States
Website
Genre
Influences
Bliss, Griffin, Heskett, Keiningham, Peppers, Rogers, Reichheld, Shaw,
...more
Member Since
February 2008
URL
https://www.goodreads.com/boekje
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Customer Experience Improvement Momentum
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published
2009
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3 editions
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Innovating Superior Customer Experience
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published
2009
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Metrics You Can Manage for Success
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published
2008
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3rd Annual Business-to-Business Customer Experience Management Best Practices Study (2012 Study Report)
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published
2012
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2 editions
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* Note: these are all the books on Goodreads for this author. To add more, click here.
Lynn
rated a book it was amazing
Lynn said:
"
Proven methods for building and maintaining momentum for customer experience improvement. More than 20 tools and techniques for engaging employees company-wide. Apply systems thinking, change management and internal branding for significant breakthro
...more
"
Lean Six Sigma
— 55 members
— last activity Sep 10, 2009 05:11AM
Professionals & Practitioners of Lean & Six Sigma methodologies. Also welcome are those that are students, users, and trainers in other continuous pro ...more
BYU MBA 2011
— 5 members
— last activity Jul 24, 2009 08:15AM
Business books read by the BYU MBA class of 2011 (or any other class) that they recommend (or don't recommend) ...more
American Society of Business Publication Editors
— 25 members
— last activity Dec 15, 2010 12:57PM
American Society of Business Publication Editors (ASBPE) is the professional association for full-time and freelance editors and writers employed in t ...more
Getting Things Done
— 12 members
— last activity Jun 10, 2011 01:42PM
A group for all fans of David Allen's approach to Productivity i.e. GTD. ...more
Leadership and Management
— 618 members
— last activity Dec 11, 2025 08:05PM
The members of this group focus on leadership and management issues. We exchange questions, opinions, book reviews, recommendations and research. Re ...more
Strategic Planning
— 31 members
— last activity Mar 15, 2010 06:31PM
Interested in the topics of business strategy, strategic planning, organizational development, performance management, change management, vision, miss ...more
Change Management / Leadership
— 7 members
— last activity Apr 25, 2008 04:29PM
A group to discuss books an change management and change leadership.
Innovation
— 7 members
— last activity Feb 24, 2008 07:01AM
Interested in designing innovative solutions that accelerate business benefits and enable client capabilities – ensuring dramatically improved, sustai ...more
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From -John Todor:"This ebook should be saved on every marketer's desktop! If you are in marketing you are probably getting more pressure to demonstrate an ROI, to measure effectiveness and provide market insight. This is a hot topic. A Google search on "Marketing ROI" comes up with nearly 3 million results. Yet, most marketing people are not schooled in analytics. Well, Lynn Hunsaker's ebook will get you up to speed fast and become a handy reference.
This is not a book, book. It is an ebook that lets you go directly to the topics you are interested in at the moment, then it deal with the topic clearly and succinctly. And, it is not just talk, it has worksheet you can being using immediately. Need to get deeper into the details? Go to the Glossary, the Appendix or Resource sections."
-Author of Addicted Customers
-Author of Get with it! The Hands-on Guide to Using Web 2.0 in Your Business
-Author of Winning Mindshare : The Psychology of Personalization and One to One Marketing















“I recommend this book to any professional who currently develops or uses metrics in their organization. In particular, I believe that this is a valuable resource to professionals in marketing, finance and other functions where accountability and tracking is vital. Lynn Hunsaker converts the seemingly complex and intimidating topic of predictive metrics into very clear and simple terms. This book is well organized and provides a comprehensive overview of the crucial metrics that your business can use to steer its course. In addition, it goes beyond the textbook mechanics of computing metrics to explain how to apply these metrics to drive greater results. I believe the Lynn Hunsaker hits this book out of the park with her insight and clarity. Reading this has opened my eyes to new ways of understanding and using metrics. A sample of this book can be found at http://snurl.com/6zwgy.”