Beth

“Because conflict-avoidant Emily would never “bite” or even hiss unless Greg had done something truly horrible, on some level she processes his bite to mean that she’s terribly guilty—of something, anything, who knows what?”
― Susan Cain, Quiet: The Power of Introverts in a World That Can't Stop Talking

“(Finland is a famously introverted nation. Finnish joke: How can you tell if a Finn likes you? He's staring at your shoes instead of his own.)”
― Susan Cain, Quiet: The Power of Introverts in a World That Can't Stop Talking

“Whoever you are, bear in mind that appearance is not reality. Some people act like extroverts, but the effort costs them energy, authenticity, and even physical health. Others seem aloof or self-contained, but their inner landscapes are rich and full of drama. So the next time you see a person with a composed face and a soft voice, remember that inside her mind she might be solving an equation, composing a sonnet, designing a hat. She might, that is, be deploying the powers of quiet.”
― Susan Cain, Quiet: The Power of Introverts in a World That Can't Stop Talking

“In the first study, Grant and his colleagues analyzed data from one of the five biggest pizza chains in the United States. They discovered that the weekly profits of the stores managed by extroverts were 16 percent higher than the profits of those led by introverts—but only when the employees were passive types who tended to do their job without exercising initiative. Introverted leaders had the exact opposite results. When they worked with employees who actively tried to improve work procedures, their stores outperformed those led by extroverts by more than 14 percent.”
― Susan Cain, Quiet: The Power of Introverts in a World That Can't Stop Talking