John

“By treating team members with respect, it puts another nail in the coffin of the Taylorist industrial approach to employee management.”
― Jeff Sussna, Designing Delivery: Rethinking IT in the Digital Service Economy

“There is almost no human action or decision that cannot be made to look flawed and less sensible in the misleading light of hindsight. It is essential that the critic should keep himself constantly aware of that fact.”1”
― Sidney Dekker, The Field Guide to Understanding 'Human Error'

“The intention of dialogue is to reach new understanding and, in doing so, to form a totally new basis from which to think and act. In”
― William Isaacs, Dialogue: The Art Of Thinking Together

“In accident investigation, as in most other human endeavours, we fall prey to the What-You-Look-For-Is-What-You-Find or WYLFIWYF principle. This is a simple recognition of the fact that assumptions about what we are going to see (What-You-Look-For), to a large extent will determine what we actually find (What-You-Find). (The principle is furthermore not limited to accident investigation, but applies to human perception and cognition in general.) In accident investigations, the guiding assumptions are sometimes explicit, for instance when they are given as a directive or objective.

Erik Hollnagel. The ETTO Principle: Efficiency-Thoroughness Trade-Off (Kindle Locations 998-1000). Kindle Edition.”
― Erik Hollnagel, The ETTO Principle: Efficiency-Thoroughness Trade-Off