Resilience is an expression of how people, alone or together, cope with everyday situations – large and small – by adjusting their performance to the conditions. An organisation’s performance is resilient if it can function as required
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“Not being able to find a cause is profoundly distressing; it creates anxiety because it implies a loss of control. The desire to find a cause is driven by fear.”
― Just Culture: Balancing Safety and Accountability
― Just Culture: Balancing Safety and Accountability
“Planning and doing are separate parts of the same job; they are not separate jobs. There is no work that can be performed effectively unless it contains elements of both. One”
― The Practice of Management
― The Practice of Management
“All work is knowledge work. The carpenter’s mind is no less animated and engaged than the actuary’s. The architect’s accomplishments depend as much on the body and its senses as the hunter’s do.”
― The Glass Cage: How Our Computers Are Changing Us
― The Glass Cage: How Our Computers Are Changing Us
“In accident investigation, as in most other human endeavours, we fall prey to the What-You-Look-For-Is-What-You-Find or WYLFIWYF principle. This is a simple recognition of the fact that assumptions about what we are going to see (What-You-Look-For), to a large extent will determine what we actually find (What-You-Find). (The principle is furthermore not limited to accident investigation, but applies to human perception and cognition in general.) In accident investigations, the guiding assumptions are sometimes explicit, for instance when they are given as a directive or objective.
Erik Hollnagel. The ETTO Principle: Efficiency-Thoroughness Trade-Off (Kindle Locations 998-1000). Kindle Edition.”
― The ETTO Principle: Efficiency-Thoroughness Trade-Off
Erik Hollnagel. The ETTO Principle: Efficiency-Thoroughness Trade-Off (Kindle Locations 998-1000). Kindle Edition.”
― The ETTO Principle: Efficiency-Thoroughness Trade-Off
“We are in need of inquiry into the epistemology of practice. What is the kind of knowing in which competent practitioners engage? How is professional knowing like and unlike the kinds of knowledge presented in academic textbooks, scientific papers, and learned journals? In what sense, if any, is there intellectual rigor in professional practice?”
― The Reflective Practitioner: How Professionals Think in Action
― The Reflective Practitioner: How Professionals Think in Action
John’s 2025 Year in Books
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