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Using Language
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Mission Improbabl...
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Safety-I and Safe...
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Book cover for Safety-II in Practice: Developing the Resilience Potentials
Resilience is an expression of how people, alone or together, cope with everyday situations – large and small – by adjusting their performance to the conditions. An organisation’s performance is resilient if it can function as required ...more
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“If professionals consider one thing “unjust,” it is often this: Split-second operational decisions that get evaluated, turned over, examined, picked apart, and analyzed for months—by people who were not there when the decision was taken, and whose daily work does not even involve such decisions.”
Sidney Dekker, Just Culture: Balancing Safety and Accountability

“By treating team members with respect, it puts another nail in the coffin of the Taylorist industrial approach to employee management.”
Jeff Sussna, Designing Delivery: Rethinking IT in the Digital Service Economy

“The intention of dialogue is to reach new understanding and, in doing so, to form a totally new basis from which to think and act. In”
William Isaacs, Dialogue: The Art Of Thinking Together

Nicholas Carr
“All work is knowledge work. The carpenter’s mind is no less animated and engaged than the actuary’s. The architect’s accomplishments depend as much on the body and its senses as the hunter’s do.”
Nicholas Carr, The Glass Cage: How Our Computers Are Changing Us

“We are in need of inquiry into the epistemology of practice. What is the kind of knowing in which competent practitioners engage? How is professional knowing like and unlike the kinds of knowledge presented in academic textbooks, scientific papers, and learned journals? In what sense, if any, is there intellectual rigor in professional practice?”
Donald A. Schön, The Reflective Practitioner: How Professionals Think in Action

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