John

“The intention of dialogue is to reach new understanding and, in doing so, to form a totally new basis from which to think and act. In”
― William Isaacs, Dialogue: The Art Of Thinking Together

“Not being able to find a cause is profoundly distressing; it creates anxiety because it implies a loss of control. The desire to find a cause is driven by fear.”
― Sidney Dekker, Just Culture: Balancing Safety and Accountability

“All work is knowledge work. The carpenter’s mind is no less animated and engaged than the actuary’s. The architect’s accomplishments depend as much on the body and its senses as the hunter’s do.”
― Nicholas Carr, The Glass Cage: How Our Computers Are Changing Us

“In accident investigation, as in most other human endeavours, we fall prey to the What-You-Look-For-Is-What-You-Find or WYLFIWYF principle. This is a simple recognition of the fact that assumptions about what we are going to see (What-You-Look-For), to a large extent will determine what we actually find (What-You-Find). (The principle is furthermore not limited to accident investigation, but applies to human perception and cognition in general.) In accident investigations, the guiding assumptions are sometimes explicit, for instance when they are given as a directive or objective.

Erik Hollnagel. The ETTO Principle: Efficiency-Thoroughness Trade-Off (Kindle Locations 998-1000). Kindle Edition.”
― Erik Hollnagel, The ETTO Principle: Efficiency-Thoroughness Trade-Off