Our culture, which focused on achieving top performance with talent density and leading employees with context not control, has allowed us to continually grow and change as the world, and our members’ needs, have likewise morphed around us.
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“Being a strategist takes drive and initiative, and the willingness and curiosity to ask questions and venture forward.”
― The Strategist: Be the Leader Your Business Needs
― The Strategist: Be the Leader Your Business Needs

“You know the business plan won’t survive its first encounters with reality,” he says. “But the discipline of writing the plan forces you to think through some of the issues and to get sort of mentally comfortable in the space. Then you start to understand, if you push on this knob, this will move over here and so on. So, that’s the first step.”
― Invent and Wander: The Collected Writings of Jeff Bezos
― Invent and Wander: The Collected Writings of Jeff Bezos

“Flow” is the way people describe their state of mind when consciousness is harmoniously ordered, and they want to pursue whatever they are doing for its own sake.”
― Flow: The Psychology of Optimal Experience
― Flow: The Psychology of Optimal Experience

“First, you must understand the competitive forces in your industry. How you respond to them is your strategy. That means if you don’t understand them, your strategy is based on luck and hope.”
― The Strategist: Be the Leader Your Business Needs
― The Strategist: Be the Leader Your Business Needs

“To be a leader in this company, your job is to find the rose petals in a field of shit.”
― Hit Refresh: The Quest to Rediscover Microsoft's Soul and Imagine a Better Future for Everyone
― Hit Refresh: The Quest to Rediscover Microsoft's Soul and Imagine a Better Future for Everyone
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