Psychology book, it has chapter at the beginning about broken buttons for traffic lights in New York

[Valeka]

It was very popular maybe up to 10 years ago, perhaps it was selfhelp. It illustrates that causes for things in life are not always what they initially appear to be. That's why there was metaphor about broken buttons and how people still use it and believe that pressing buttons make traffic light to switch.

Can you help me to find out title of this book? Thanks