Total ratings ... doesn't add up

[Dene]

I'm sure this has been asked before, but I'm new and couldn't find a related thread. The librarians have been adding my books to my profile (thank you) however, as the books are added, the total ratings gets even more out of synch. I notice that this is the rule for ratings: "rating & review stats are compiled from all editions of each work. But, in my case at least, this is far from true.

[☕ Lachgas ♿]

these pages are heavily cached - so if that happen just a short while ago patience is the simple answer.
it can take up to 48 hours to sort out.
If it's not correct then librarians could reset the cache manually - but usually it sorts itself.

[Dene]

thanks Lachgas... I'll sit here and watch the counter then ;)

[Pamela]

Hi!

I'm having this same problem. My total ratings show 14, but when I add up the number of ratings for all my books, it should be 15. It's been much more than 48 hours since the latest ratings. Could you please check?

Pamela
Pamela Harju

[Dene]

Mine is still way short ...and it's been a couple of weeks

[Z-squared]

Pamela and Dene,

I have gone through and manually refreshed the stats for each of your books. Hopefully that will do the trick.

[Dene]

Thanks.. I guess it will take a couple of days to work, but much appreciated Z-squared!

[Pamela]

Thank you! Mine looks fine now.

[Dene]

Mine is still showing 26 ratings but I can count 35

[Z-squared]

Dene wrote: "Mine is still showing 26 ratings but I can count 35"

If you're still having issues, your best bet is to contact support directly.

[Konstantina]

Hello,
I have the same problem. I can count 12 reviews and 12 ratings but my book page shows only 6. I have tried manually refreshing the stats through the edit section but the problem was not solved. Does anyone know why this is happening and how to go around fixing it?