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Call Center Books
Showing 1-43 of 43
Designing The Best Call Center For Your Business: Complete Guide For Location, Services, Staffing And Outsourcing (Paperback)
by (shelved 3 times as call-center)
avg rating 3.50 — 2 ratings — published 2000
Call Center Operation: Design, Operation, and Maintenance (Paperback)
by (shelved 3 times as call-center)
avg rating 3.44 — 9 ratings — published 2003
The Call Center Handbook: The Complete Guide to Starting, Running, and Improving Your Call Center (Paperback)
by (shelved 3 times as call-center)
avg rating 3.56 — 9 ratings — published 2003
42 Rules for Outsourcing Your Call Center: Best Practices for Outsourcing Call Center Planning, Operations and Management (Paperback)
by (shelved 3 times as call-center)
avg rating 4.00 — 2 ratings — published 2011
MORE Advice from a Call Center Geek!: Rethinking Call Center Operations 2.0 (Kindle Edition)
by (shelved 2 times as call-center)
avg rating 3.86 — 7 ratings — published
Confessions of a Call Center Gal: a novel (Paperback)
by (shelved 2 times as call-center)
avg rating 3.31 — 870 ratings — published 2011
Call Center Handbook: Complete Guide To Starting, Running, And Improving Your Call Center (Paperback)
by (shelved 2 times as call-center)
avg rating 3.50 — 2 ratings — published 1999
How to Conduct a Call Center Performance Audit: A to Z (Paperback)
by (shelved 2 times as call-center)
avg rating 3.00 — 2 ratings — published 2002
101 Lessons For GREAT Call Center Management (Paperback)
by (shelved 2 times as call-center)
avg rating 2.50 — 4 ratings — published
CALL CENTER MANAGEMENT (Paperback)
by (shelved 2 times as call-center)
avg rating 3.00 — 1 rating — published 1997
The Executive Guide to Call Center Metrics (Paperback)
by (shelved 2 times as call-center)
avg rating 3.40 — 15 ratings — published 2004
Maximizing Call Center Performance (Paperback)
by (shelved 2 times as call-center)
avg rating 1.67 — 3 ratings — published 1998
The Call Center Dictionary (Paperback)
by (shelved 2 times as call-center)
avg rating 2.75 — 4 ratings — published 1996
Call Center Agent Motivation and Compensation, the Best of Call Center Management Review: The Best of Call Center Management Review (Paperback)
by (shelved 2 times as call-center)
avg rating 3.43 — 14 ratings — published 2004
The Ultimate Book of Phone Scripts (Paperback)
by (shelved 1 time as call-center)
avg rating 4.04 — 23 ratings — published 2010
75 Things You Should Know About Working in a Call Center: A Fun Look at Life on the Phones (Kindle Edition)
by (shelved 1 time as call-center)
avg rating 3.20 — 41 ratings — published
Call Center Rocket Science: 110 Tips to Creating a World Class Customer Service Organization (Kindle Edition)
by (shelved 1 time as call-center)
avg rating 3.79 — 14 ratings — published 2013
The Executive Guide to Six Sigma Call Centers (Paperback)
by (shelved 1 time as call-center)
avg rating 3.10 — 10 ratings — published 2012
The Positive Coach Approach: Call Center Coaching for High Performance (Paperback)
by (shelved 1 time as call-center)
avg rating 4.20 — 5 ratings — published 2007
Call Center Technology Demystified: The No-Nonsense Guide to Bridging Customer Contact Technology, Operations and Strategy (Paperback)
by (shelved 1 time as call-center)
avg rating 3.85 — 13 ratings — published 2002
Call Center Supervision: The Complete, Practical Guide to Managing Frontline Staff (Paperback)
by (shelved 1 time as call-center)
avg rating 4.50 — 6 ratings — published 2004
Maximizing Call Center Performance: 136 Innovative Ideas for Increasing Productivity and Customer Satisfaction (Kindle Edition)
by (shelved 1 time as call-center)
avg rating 0.0 — 0 ratings — published 1999
Call Center Savvy: How to Position Your Call Center for the Business Challenges of the 21st Century (Paperback)
by (shelved 1 time as call-center)
avg rating 4.00 — 2 ratings — published 1999
A Practical Guide to Call Center Technology (Paperback)
by (shelved 1 time as call-center)
avg rating 3.17 — 6 ratings — published 2002
Performance Analysis and Optimization of Inbound Call Centers (Lecture Notes in Economics and Mathematical Systems Book 528)
by (shelved 1 time as call-center)
avg rating 3.00 — 1 rating — published 2003
Learning Points: 80 Activities and Actions for Call Center Excellence (Kindle Edition)
by (shelved 1 time as call-center)
avg rating 3.50 — 2 ratings — published
Call Center: A Focus on Customer Service (Paperback)
by (shelved 1 time as call-center)
avg rating 4.21 — 19 ratings — published
Learning Points: 89 Activities and Actions for Coaching Call Center CSRs (Paperback)
by (shelved 1 time as call-center)
avg rating 0.0 — 0 ratings — published 2006
Wake Up Your Call Center: How to Be a Better Call Center Agent (Customer Access Management)
by (shelved 1 time as call-center)
avg rating 3.50 — 2 ratings — published 1998
Cases in Call Center Management: Great Ideas (Th)at Work (Ichor Business Series)
by (shelved 1 time as call-center)
avg rating 3.50 — 2 ratings — published 2004
Working the Phones: Control and Resistance in Call Centers (Wildcat)
by (shelved 1 time as call-center)
avg rating 3.52 — 63 ratings — published
Bottom-Line Call Center Management (Improving Human Performance Series)
by (shelved 1 time as call-center)
avg rating 3.80 — 5 ratings — published 2004
Quando l'amore chiama, io non rispondo (Kindle Edition)
by (shelved 1 time as call-center)
avg rating 3.68 — 464 ratings — published 2020
Hotline (Murmur Inc., #1)
by (shelved 1 time as call-center)
avg rating 3.44 — 690 ratings — published 2016
One Night at the Call Center (Paperback)
by (shelved 1 time as call-center)
avg rating 2.54 — 61,248 ratings — published 2005
The Call Center Dictionary: The Complete Guide to Call Center and Help Desk Technology and Operations (Paperback)
by (shelved 1 time as call-center)
avg rating 5.00 — 1 rating — published 1996
Call Center Workforce Management (Call Center Fundamentals Series Book 1)
by (shelved 1 time as call-center)
avg rating 3.82 — 33 ratings — published 2014
Call Center Recruiting and New Hire Training (Paperback)
by (shelved 1 time as call-center)
avg rating 3.00 — 2 ratings — published 2001
Designing Effective Call Centers (Hardcover)
by (shelved 1 time as call-center)
avg rating 4.00 — 1 rating — published 2008
Call Center Guide: Bpo Guide (Paperback)
by (shelved 1 time as call-center)
avg rating 0.0 — 0 ratings — published 2009
Call Center Forecasting and Scheduling : The Best of Call Center Management Review (Paperback)
by (shelved 1 time as call-center)
avg rating 3.20 — 15 ratings — published 2001
Call Center Controlling: Ein Modell für die Planung, Kontrolle und Steuerung von Kundenservice-Centern (Hardcover)
by (shelved 1 time as call-center)
avg rating 0.0 — 0 ratings — published 2006
Call Center Continuity Planning (Ring-bound)
by (shelved 1 time as call-center)
avg rating 0.0 — 0 ratings — published 1998
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