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Confessions of a Call Center Gal

3.31  ·  Rating details ·  850 ratings  ·  142 reviews
Bridget Jones's Diary meets The Office. Madison Lee is a fresh college grad, ready to take on the world of print media. But she has zero luck landing a job. Unemployment is at ten percent and on the rise. Desperate and left with no other options, she accepts a position as a service rep at a call center in Pocatello, Idaho. At the Lightning Speed call center in Spudsville, ...more
Paperback, 2nd, 298 pages
Published May 2nd 2011 by Giffin Press (first published February 25th 2011)
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3.31  · 
Rating details
 ·  850 ratings  ·  142 reviews

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Jenn (Booksessed)
May 19, 2011 rated it really liked it  ·  review of another edition
Part of the reason that this book appealed to me, was because I used to work in a call center. Unlike Maddy, I was outgoing calls rather than incoming. Like the characters in the book, you do form a camaraderie with your fellow floor mates, and there's always, ALWAYS one person on the floor that gets dubbed The Nazi. (In my case, it was the person who sat beside me for four joyless months). I think this novel is chick lit at it's best; it has best friends that are like sisters, gay best friends ...more
Jenny Winters
Oct 31, 2011 rated it did not like it  ·  review of another edition
I hope the $0.99 I put into Lisa Lim's virtual pocket is used for writing lessons. If not, I want it back.

Lim's plot, full of holes, should have been marked "for 20-somethings only" because only those of her generation are privy to the huge percentage of slang she uses in and out of dialog. The vocabulary otherwise was non-creative. (How can one know when one "furrows" their own brow?)

And here's my personal beef, as if Lim's atrocious writing wasn't enough ("Where IS her editor?" my husband aske
Jun 18, 2011 rated it it was amazing  ·  review of another edition
I have to say I absolutely adored this book - despite putting in crazy hours in work just recently, juggling guests, kids end of school events and trying to fit far too much into a far too short day, I found myself reaching for my Kindle, and this book, even when I could barely keep my eyes open!

The beauty of Amazon and the Kindle, is a chance to read books from authors that may otherwise remain hidden! In this case, this author deserves to have her name out there so this and future publications
Jamie Kline
Jun 02, 2011 rated it really liked it  ·  review of another edition
Shelves: books-for-review
As soon as I read the synopsis I knew this was going to be a humorous, light-hearted read. It did not disappoint! We first meet Madison, Maddy for short, who is unemployed and looking for a job with her best friend Karsynn. They both get jobs working for a call center and that's where the hilarity ensues! They soon realize that the call center is like a war zone, full angry customers squawking in their ears and nazi bosses looming over their shoulders. The one bright spot of the workday is Mika, ...more
Jul 04, 2011 rated it did not like it  ·  review of another edition
Recommends it for: Absolutely no one
Finally, it's over. But only after the unnecessary wrap-up chapter.

This book was the epitome of "telling" rather than showing. It's rare for me to give a book one star, but the writing was that bad. It was like the author went "let me throw in as many pop-culture references as possible," and then spent the next two paragraphs explaining the jokes and remarks. She even had a scene on Michigan Ave at Thanksgiving that failed to evoke any emotion. Chicago is an amazing city and after they light Mic
Brigett aka "M'lady Pussy-N-Boots"
Heaven help me this book was awful, I'm officially calling it quits 22% into it. Any book that gives the quote "I farted! I tooted! I got electro-toot-ted!" deserves to be shelfed!
May 22, 2011 rated it it was amazing  ·  review of another edition
Author Lisa Lim has hit it out of the park with a slice of life novel of the entertaining and some times oh so relatable life working in a service related job. Madison Lee, Maddy has problems finding work and finally finds a place where she and her friend can go and get training in working for Lightning Speed in the call center to assist customers with problems with their Internet. They soon find at the end of their training for the position that they must not only assist the clients, they must ...more
Jun 15, 2011 rated it really liked it  ·  review of another edition
Shelves: chick-lit, reviewed
Maddy is a recent college graduate and having trouble finding a job. So, she heads to rural (hey it seems rural to me at least) of Idaho to visit her best friend from College. During her visit Maddy and Kars end up each landing jobs at the Lightning Speed call center and Maddy is staying. The book is written from Maddy's view and follows her through training and onto the phone. We learn about the friends that Maddy makes of the coworkers around her and gives us a little insight into the callers ...more
Jun 27, 2011 rated it really liked it  ·  review of another edition
I am one of those people who has been bemoaning the fact that good chick lit is almost gone. Fortunately, I do, on occasion, come across a book that I somehow "missed" in my quests for "all things chick lit" and Confessions of a Call Center Gal is certainly one of those books.

Firstly, although I have never worked in a call center, I have always wondered what it must be like. In my role as a Human Resource Manager, I have had to hire several people during my career, but I have always shied away
Jun 20, 2011 rated it it was amazing  ·  review of another edition
Wow. I loved every single freaking thing about this book! I could relate to Maddy like she was an older me, someone who loves Zac Efron (because trust me, I LOVE Zac Efron) and a night in watching reality tv. And Bridget Jones being one of my favorite movies, I fell in love with Maddy's Bridget-esque personality, never being able to get things to go exactly her way. There were parts where I would find myself laughing out loud and other times cheering Maddy on in her trials as a call center gal. ...more
Jun 30, 2011 rated it did not like it  ·  review of another edition
Shelves: don-t-bother, memoirs
I hope I got this book for free, on my Nook. I would hate to think that I paid money for this. This book is supposedly about a girl who moves to Idaho and takes a job at a call center, but I'm basing that largely on the title and the first chapter; I didn't go any farther. The writing is atrocious with misspelled words and bad grammar. It appears that no one edited the book, and probably didn't even do a proper proof-read before this lemon was hurried into e-publication. The author probably has ...more
Jun 16, 2011 rated it it was amazing  ·  review of another edition
I loved this book! I laughed out loud! The only thing I didn't like was the very last few pages, where the author became a little preachy about being nice to call center employees. Yes, I have gone off a few times when my internet won't work b/c Verizon allows too many people to fight for band width and then NO ONE can get yes, I have lost my patience w/ these poor people on the other end of the phone. But despite the lecture, it was a great book!!!!!!!!
I don’t take pleasure in writing negative reviews. I especially dislike writing them for first time authors or self published authors. I really really dislike writing negative reviews for books the author has gifted me in order to receive a review. That being said I really wanted to like this book, I really wish I could write a glowing review. Unfortunately, I am unable to.

The premise of this story caught my eye because I used to work in a call center first as a customer service rep, then as a t
Jun 11, 2011 rated it liked it  ·  review of another edition
Maddy decides to come visit her friend Karsynn in Pocatello, Idaho for a mini vacation. Since, she has nothing better to do, as she is unemployed. Just her lot, she and Kar end up getting jobs as Customer Service Representatives for Lightning Speed Communications. Maddy and Kar had to go through about six weeks of training. Before you knew it, they were ready to take phone calls. It was not long before Maddy started rethinking if the money was worth the headaches...the cussing callers, the const ...more
Kristin (Kritters Ramblings)
A hilarious comedy with some snark and punk. I fell in love with our maine character Maddison from the very beginning and just couldn't wait to find out where she was headed. Her fun adventure included curious characters, a prime location - the dreadful floor of a customer service call center and witty banter. I flipped right through the pages wanting to know what kind of caller would be on the line next or what insane corporate mandate would come down the pipeline.

I have some quasi call center
May 05, 2012 rated it it was amazing  ·  review of another edition
Shelves: favorites
Confessions of a Call Center Gal is a humorous (and politically incorrect) novel about complex friendships and the stress and stigmas associated with bad jobs. Maddie and Karsynn (how FAB is her name) are your typical 20-somethings, fresh out of college and searching for a job. Instead of sulking and going into debt they decide to work in a call center. What follows is a hilarious adventure with EXTREMELY realistic characters and life lessons.

I've personally worked in a call center for 5 years
Aug 18, 2011 rated it really liked it  ·  review of another edition
Like so many fresh college graduates, Madison Lee is ready to apply her skills at a job. Unfortunately, she doesn't have luck finding a job right away due to the economy. She visits Pocatello, Idaho and accepts a job position at a call center. It is better than unemployment, right?

I've never worked in a call center before, though I used to work in retail and customer service. I've got stories for days. But the stories told by the main character were unbelievably funny and unique. The outrageous
Meredith Schorr
Oct 21, 2013 rated it really liked it
4.5 Stars

I really enjoyed this book and laughed my butt off throughout. The author is incredibly talented and I loved her style of writing. The characters, especially Madison, were so likeable and endearing and their conversations reminded me of conversations I have with some of my friends - no one held back anything which I loved. If you are easily offended, it might not be the book for you but I can talk about farts and bowel movements for hours (ok maybe minutes) and so I was not turned off a
Feb 08, 2012 rated it liked it  ·  review of another edition
This was another book reviewed on Big Al's, and it sounded interesting and was inexpensive so I tossed it into my queue. It's a coming-of-age tale in a very recent and modern setting, despite the location of Wisconsin, as the main character Maddie and her friends have graduated from college yet cannot find jobs in the economic downturn, so she and her best friend Kars end up working in a call center for an internet provider. The author does a good job of portraying the insanity of working in a c ...more
This was recommended to me on Amazon. I don't know why. Maybe someone told Amazon I work in a call center. Originally I didn't want to read this book because I don't really like chick lit. After some thought I convinced myself to buy it and then it sat on the Kindle for about 4 months before I finally opened it up. I am glad I read it. I actually enjoyed it very much so.

I mostly relate to the call center part of the storyline. I work in a call center for social services and where its incoming ca
Fanda Kutubuku
Nov 17, 2011 rated it really liked it  ·  review of another edition
Not like any other chicklit novels I've read, this book is based on the true life of a call center girl. Yes, Lisa Lim used to work in a call center office. No wonder, the story feels natural, as if I'm reading a diary.

I love Maddy, she's just like me, loves reading and writing, has a dream and a courage to follow it. Like Maddy, I love to read Agatha Christie, classic books, and...Pillars of the Earth! It feels like meeting a friend with the same interests in books.

On top of that, this book has
Mlpmom (Book Reviewer)
3.5-4 Stars.

This was a cute funny read. One of my first jobs was working in a call center so I can completely relate to this book, seriously, I think I got some of the same customers she did in this story which just made the scenes even more funny to me. I found myself nodding my head during moments as I related to her frustration and exasperation at the people who called in.
There were some moments in this book that I didn't care for (I don't think some of the reference and language were all ca
Sep 05, 2011 rated it really liked it  ·  review of another edition
Shelves: chick-lit
Having lived with a person who worked in technical support for over 10 years, I know Lim's account of the crazy callers and office politics at Lightning Speed comes from first hand experience. Those laugh-out-loud moments kept me turning the pages.

Lim's fresh voice and ability to juggle work and romance within the narrative are amazing. The only thing that kept me from giving the book 5 stars is the distracting language full of unnecessary adverbs and cliches. Sure, there were stellar moments wi
Sibel Hodge
Jun 07, 2011 rated it it was amazing  ·  review of another edition
Destined to life in a dreary call centre, Maddy and her best friend try to make the most of it. When Maddy falls for the sexy Mika, fate and timing seems to keep them apart. Will Maddy get her man while dealing with crazy callers and supervisors from hell?

This is sassy, fun, quirky chicklit, and guaranteed to make you laugh-out-loud . Fans of Sophie Kinsella and Marian Keyes will love it. Lisa Lim has made me want to work in a call centre!

Fabulicious with a capital F!
Dec 11, 2012 rated it really liked it
This was a very insightful story about a call center and a girl. You sort of get the backstage pass to the other end of the line, I loved it. The book is more focused on the relationship between the heroine and her friend, boss, and co-workers alike, than the typical boy/girl love story, though there is that as well.

It was an easy book yo read, very captivating and wonderfully told. I enjoyed being lost in a different part of the reality i am hardly conscious of.

4.5 stars.
Connie Pollock
Apr 06, 2013 rated it really liked it
Light read - but! definitely an insight at what anyone who has to spend the day on the phone has to deal with - my hats off to them for all the lunatics and rude people who call up and take their crap out on people just trying to make a living. Makes me want to be even nicer to the Time Warner reps who have to take my phone calls when I'm sniffling because my internet isn't working, lol.
Monica Zamora-Chavero
Maddy's character is easily relatedble to me because my whole career has been in Call Center’s. This book had me laughing out loud which isn’t easy to do. The friendship you forge and the respect you gain for people in general is unforgettable when you work in a Call Center and Lisa Lim described it to a T.
❤Marie Gentilcore
3.5 stars. This was a nice romantic comedy. The best parts were the scenes set in the call center. There were some really funny parts. I liked the main character Maddy. The story started out fast and funny but the middle was kind of slow and seemed to lose focus but the ending wrapped things up well.
Feb 22, 2012 rated it it was amazing  ·  review of another edition
I absolutely adored this book. Being someone who has been in customer service for years and did spend some time in a call center doing tech support.... This book had me laughing so many times and so many of the experiences were ones I have had.
Dec 08, 2011 rated it really liked it
It took me a while to get into this book, but oh my! It was fantastic! As a call center gal, I can wholeheartedly agree with Lisa Lim's version of a call center. I'm sure this book will be circulated through the one I work in.
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Lisa Lim is the author of chick lit novel Confessions of a Call Center Gal. She is a technical writer for a software company. She is also an ex-call center gal.
“I abhor men who cheat on their wives and despise women who sleep with married men.” 3 likes
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