Pirmin

“key Lean maxim that should guide your mapping team’s every step is “maximum results through minimum effort.”
― Karen Martin, Value Stream Mapping: How to Visualize Work and Align Leadership for Organizational Transformation

“In most cases, the kaizen bursts should describe the improvement generally (what), not specifically (how). Remember, value stream mapping is a strategic leadership activity that is part of a macro PDSA cycle. Designing and making specific improvements requires a series of micro PDSA cycles and heavy involvement from the front lines. You want those closest to the work designing tactical-level improvements rather than leaders who are too far from the work to determine exactly what should be done to reach a target condition.”
― Karen Martin, Value Stream Mapping: How to Visualize Work and Align Leadership for Organizational Transformation

“If there are no metrics in place, how can you know how well the value stream is performing, let alone if it is getting better or worse?”
― Karen Martin, Value Stream Mapping: How to Visualize Work and Align Leadership for Organizational Transformation

“If you use freed capacity to lay off staff, it’s a sign of disrespect. You can be assured that employee interest in further improvement activities will plummet and you will be unable to experience successful value stream improvement efforts in the future.”
― Karen Martin, Value Stream Mapping: How to Visualize Work and Align Leadership for Organizational Transformation