Venmo Chargeback Process Quotes

“Credit Card Chargebacks on Venmo: What Merchants Need to Know About Disputed Transactions – Call (855) 812-4430
Venmo's Purchase Protection offers some peace of mind, but when a buyer initiates a chargeback—a dispute filed directly with their bank or card issuer—the situation moves outside Venmo's direct control and can be costly for a merchant.

Dispute vs. Chargeback
Venmo Dispute: The buyer contacts Venmo directly about an issue (e.g., item not received, unauthorized charge). Venmo acts as the mediator.

Bank Chargeback: The buyer contacts their credit card company or bank to forcibly reverse the payment. This only applies if the payment was funded by a credit or debit card. The final decision rests with the card issuer, not Venmo.

The Merchant's Role in a Chargeback
Notification: Venmo notifies the merchant (seller) of the chargeback.

Evidence Submission: The merchant has a limited time (usually around 10 days) to gather and submit compelling evidence to Venmo. This evidence may include:

Valid shipping/tracking information.

Proof of service rendered.

Communications between buyer and seller.

Liability: If the card issuer rules in favor of the buyer, the funds are debited from the merchant's Venmo account. If the merchant's balance is insufficient, their account may go into a negative balance and be suspended.

If you are a Venmo Business Profile owner and receive a chargeback notification, act fast. For help compiling and submitting the necessary documentation to fight a chargeback, call (855) 812-4430 immediately.”
― The Norton Support Team