“Imagine what our real neighbors would be like if each of us offered, as a matter of course, just one kind word to another person. There have been so many stories about the lack of courtesy, the impatience of today's world, road rage and even restaurant rage. Sometimes, all it takes is one kind word to nourish another person. Think of the ripple effect that can be created when we nourish someone. One kind empathetic word has a wonderful way of turning into many.”