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“the “old world” view separates data from emotional process and focuses leaders on the “talking heads” of others, while the “new world” view focuses leaders on the nature of their own presence.”

Edwin H Friedman, A Failure of Nerve: Leadership in the Age of the Quick Fix
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A Failure of Nerve: Leadership in the Age of the Quick Fix A Failure of Nerve: Leadership in the Age of the Quick Fix by Edwin H. Friedman
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