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Edwin H. Friedman’s Followers (28)
Edwin H. Friedman
More books by Edwin H. Friedman…
“The colossal misunderstanding of our time is the assumption that insight will work with people who are unmotivated to change. Communication does not depend on syntax, or eloquence, or rhetoric, or articulation but on the emotional context in which the message is being heard. People can only hear you when they are moving toward you, and they are not likely to when your words are pursuing them. Even the choicest words lose their power when they are used to overpower. Attitudes are the real figures of speech.”
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“A major criterion for judging the anxiety level of any society is the loss of its capacity to be playful.”
― A Failure of Nerve: Leadership in the Age of the Quick Fix
― A Failure of Nerve: Leadership in the Age of the Quick Fix
“It has been my impression that at any gathering, whether it be public or private, those who are quickest to inject words like sensitivity, empathy, consensus, trust, confidentiality, and togetherness into their arguments have perverted these humanitarian words into power tools to get others to adapt to them.”
― A Failure of Nerve: Leadership in the Age of the Quick Fix
― A Failure of Nerve: Leadership in the Age of the Quick Fix
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