“They have determined that how we ask a question sometimes matters more than what we ask. We’re better off, it seems, acknowledging social differences, rather than pretending they don’t exist. Every discussion is influenced by emotions, no matter how rational the topic at hand. When starting a dialogue, it helps to think of the discussion as a negotiation where the prize is figuring out what everyone wants. And, above all, the most important goal of any conversation is to connect.”