“In addition to operationalizing your culture, building a solid leadership team, and landing a sound strategic plan, you’ve also got to identify and implement processes you can rely on. Up to a point, personal heroics, like working late and working on the weekends, are enough to get stuff done. But eventually that breaks down. There literally aren’t enough hours in the day to keep up. To scale your business, you need processes that generate repeatable results and don’t require you to hire more and more people to manage them.”