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Charles Duhigg

“When someone says something and then laughs afterward—even if it wasn’t funny—it’s a hint they’re enjoying the conversation. When someone makes noises as they listen (“Yeah,” “Uh-huh,” “Interesting”), it’s a sign they’re engaged, what linguists call backchanneling. When someone asks follow-up questions (“What do you mean?” “Why do you think he said that?”), it’s a clue they’re interested, whereas statements that change the subject (“Let me ask you about this other thing”) are hints they’re ready to move on.”

Charles Duhigg, Supercommunicators: How to Unlock the Secret Language of Connection
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Supercommunicators: How to Unlock the Secret Language of Connection Supercommunicators: How to Unlock the Secret Language of Connection by Charles Duhigg
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