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Chris Voss

“for the FBI, a “mirror” is when you repeat the last three words (or the critical one to three words) of what someone has just said.”

Chris Voss, Never Split the Difference: Negotiating as if Your Life Depended on It
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Never Split the Difference: Negotiating as if Your Life Depended on It Never Split the Difference: Negotiating as if Your Life Depended on It by Chris Voss
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